Serenity Jimenez
Glendora,CA
Summary
Proactive and customer-focused, I excel in high-volume dining environments, as demonstrated during my tenure at Diplomar Jr. Leveraging exceptional service skills and cash handling accuracy, I enhanced guest satisfaction and efficiency. My ability to memorize menus and maintain cleanliness standards contributed to a noticeable increase in walk-in business, showcasing my commitment to quality and hospitality excellence.
Overview
4
4
years of professional experience
Work History
Server
Diplomar Jr
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Angelos Burgers
03.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Try City Adult School
Covina05.2025
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Cleanliness standards
Safe Food Handling
Menu Memorization
Food Running
High-volume dining
Service prioritization
Food safety understanding
Table Bussing
Quality Control
Supply Restocking
Sales Techniques
Professional Appearance
Timeline
Server
Diplomar Jr
11.2022 - Current
Cashier
Angelos Burgers
03.2021 - 10.2021
High School Diploma -
Try City Adult School
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