Serenity Avilez
Fresno
Summary
Customer-oriented professional with a strong background in fast-paced service environments. Energetic and dedicated worker looking to transition from the food industry into a challenging new career. Brings 4+ years of experience in high-volume customer service, speed-focused task management, and team collaboration."
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
KFC
Fresno, CA
02.2025 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to maintain smooth workflow during peak hours, ensuring timely service delivery.
- Prepared food items according to KFC's recipes and quality standards, ensuring consistency in taste and presentation.
- Monitored cleanliness of dining area and kitchen facilities, upholding health regulations for safe dining experiences.
Team Member
Deli Delicious
Fresno, CA
07.2023 - 02.2025
- Assisted in food preparation and assembly of menu items, ensuring quality and adherence to recipes.
- Operated kitchen equipment efficiently, maintaining cleanliness and safety standards.
- Collaborated with team members to streamline service processes during peak hours, enhancing customer satisfaction.
- Maintained inventory levels by monitoring stock and coordinating reorders with suppliers.
- Handled customer inquiries and resolved issues promptly, fostering positive dining experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Food Prep Cooking Assistant
Modern Grub
Bakersfield, CA
10.2022 - 05.2023
- Prepared ingredients by chopping, slicing, and measuring for various dishes
- Maintained cleanliness and organization of food prep areas to ensure safety standards
- Assisted in inventory management by tracking stock levels and reporting shortages
- Supported chefs in executing menu items efficiently during peak service times
- Contributed to recipe development by providing feedback on flavor profiles and presentation
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
- Trained new staff on kitchen procedures and proper use of equipment
Shift Lead /Sandwich Artist
Subway
Bakersfield, CA
11.2021 - 05.2023
- Supervised daily operations to ensure high-quality food preparation and customer service.
- Trained new team members on food safety standards and efficient service techniques.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Cresent View Charter High School
Fresno, CA06-2021
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Cash handling expertise
- Verbal and written communication
- Guest experiences
- Hygiene practices
- Supply restocking
- Operational standards
- Upselling strategies
- Proper equipment operation
Timeline
Restaurant Team Member
KFC
02.2025 - Current
Team Member
Deli Delicious
07.2023 - 02.2025
Food Prep Cooking Assistant
Modern Grub
10.2022 - 05.2023
Shift Lead /Sandwich Artist
Subway
11.2021 - 05.2023
High School Diploma -
Cresent View Charter High School