Serene Crawford
Coldstream,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Bee's Knees Plumbing And Heating LTD
07.2020 - 02.2024
- Original roll(s) were Dispatch and Call Centre for two years unsupervised
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Worked well in team setting, providing support and guidance in all office positions (Call Centre and Dispatch)
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Payroll (QBO)
- Handled 15-20 employee files, birthdays, one years, social gatherings
- Collections
Cleaner/Call Centre/Front Desk at Kal Fitness
Top Notch Cleaning/Fox Plumbing/Kal Fitness
01.2010 - 07.2020
- Top Notch - Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting. Promoted to supervisor where company became 5 star rated on Google
- Call centre at Fox Plumbing and Heating - Tracked customer service cases and updated service software with customer information. Promoted to Office Manager.
- Kal Fitness - Basic front desk duties, great customer relations and light cleaning duties.
Debt Collector
Vernon Credit Bureau
01.2005 - 01.2010
- Set goal to hit bonus and be top collector within first year - achieved said goal and remained top collector for majority of time there
- Processed debtor payments and updated accounts to reflect new balance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Identified and contacted customers with overdue accounts to address payment status.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
Education
GED -
Kalamalka Secondary School
Vernon, BCSkills
- Office Management
- Staff Management
- Time Management
- AR/AP
- Professional and mature communication
- Meeting Note Taking
- Appointment Coordination
- High Volume Phone Inquiries
- Customer and client relations
- Very Organized and detailed orientated
- Thinks outside the box
- Always willing to learn in order to grow and improve
-
Dedicated gym member for 15 plus years
Health and Nutrition enthusiast
Non smoker
Timeline
Administrative Assistant
Bee's Knees Plumbing And Heating LTD
07.2020 - 02.2024
Cleaner/Call Centre/Front Desk at Kal Fitness
Top Notch Cleaning/Fox Plumbing/Kal Fitness
01.2010 - 07.2020
Debt Collector
Vernon Credit Bureau
01.2005 - 01.2010
GED -
Kalamalka Secondary School
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