Serena (Siming) Yang
Richmond,BC
Summary
Self-motivated and customer oriented banking professional offering strong communication and quick thinking skills. Professional Mortgage Specialist who consistently exceeds company objectives to secure client satisfaction and loyalty. 6-year banking experience, enjoy providing exceptional customer services to meet clients financial goals.
Overview
7
7
years of professional experience
Work History
Mortgage Specialist
Scotiabank
Vancouver, BC
11.2023 - Current
- Identified loans needs of customers promptly and efficiently. Deal with complicated residential mortgage needs.
- Analyzed financial and employment information, credit reports and appraisals to determine mortgage eligibility.
- Developing business by attending seminars, conferences, meetings, related to the mortgage industry, maintaining relationships with real estate agents.
- Identified and Educated customers on the importance of mortgage insurance coverage. Helped with selection of suitable insurance plans based on customers' cash flow and personal situations.
Senior Banker
Bank of Montreal
Richmond, British Columbia
05.2021 - 11.2022
- Exceeded sales goals in day-to-day banking, small business, investments and mortgages on consistent weekly basis.
- Lending focused. Deal with complex mortgage deal, familiar with different lending policies (construction loan, small business loan). Able to close 2-3 mortgages per month worth in excess of at least 1mm.
- Trained and mentored junior banking staff to maximize performance and efficiency
- Managed over 300 assigned clients, Well understand their financial situations, able to assess and meet their short-term and long-term financial goals on retirement planning and investment strategies.
Financial Advisor
TD CANADA TRUST
Richmond, British Columbia
01.2020 - 05.2021
- Developing strong and professional relationships with new and existing clients during pandemic time by knowing each customer's financial situation and provide suitable advice and achievable plans.
- Working closely with partners(commercial, wealth, small business)and consistently identify qualified referrals.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
Personal Banking Associate
TD CANADA TRUST
Richmond, British Columbia
05.2018 - 04.2019
- Build up individual client base and identify business opportunities by calling leads, walking lobby and helping with frontline on daily basis.
- Well understand clients banking needs and financial goals, develop detailed plans on investment and everyday banking.
- Able to achieve and exceed quarterly goal consistently.
- Explained various products and services available to customers such as online banking or mobile banking options.
Customer Service Representative
TD CANADA TRUST
Richmond, British Columbia
08.2017 - 05.2018
- Achieving Sales Revenue Pacing by 150% by consistently promoting services, credit cards, overdraft protections, active online banking.
- Strong and meaningful connections with customers, provide legendary services, Maintain customer happiness and resolving concerns.
- Actively seeking potential business and make qualified referrals to sales team.
- Service Team Leader: Secure Desk Operator, handle branch opening and closing procedure.
Sales Representative
Nordstorm Pacific Centre
Vancouver, BC
10.2016 - 06.2017
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Good team player under a commission based working environment.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service and inventory management.
- Cross-sold additional products and services to purchasing customers.
Education
Bachelor of Science - Statistics And Economic
Simon Fraser University
Burnaby, BC11-2017
Skills
- Financial Analysis
- Loan Processing
- Income Verification
- Regulatory Compliance
- Goal-Oriented
- Sales Development
Languages
- English
- Mandarin
Timeline
Mortgage Specialist
Scotiabank
11.2023 - Current
Senior Banker
Bank of Montreal
05.2021 - 11.2022
Financial Advisor
TD CANADA TRUST
01.2020 - 05.2021
Personal Banking Associate
TD CANADA TRUST
05.2018 - 04.2019
Customer Service Representative
TD CANADA TRUST
08.2017 - 05.2018
Sales Representative
Nordstorm Pacific Centre
10.2016 - 06.2017
Bachelor of Science - Statistics And Economic
Simon Fraser University
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