Serena Peters
Chatham,Ontario
Overview
4
4
years of professional experience
1
1
Certification
Work History
Casual Receptionist/Administration Help
Delaware Nation Administration Office
10.2023 - Current
- Fill in for the regular full-time receptionist
- Fulfill administrative duties such as answering the phone & greeting incoming visitors
- Provide friendly, knowledgeable assistance
- Confirm appointments and communicate with clients
- Distribute a bi-weekly newsletter by email and prepare for delivery within the community
- Distribute and receive mail to redirect to the appropriate department/personnel
- Assist the finance department in filing
- Complete tasks as needed for staff members
- Keep the reception area clean and neat to give visitors a positive first impression.
- Answer the phone promptly and direct incoming calls to the appropriate departments/personnel.
Residential Counsellor
Chatham-Kent Women's Centre
06.2023 - Current
- Respond to crisis and support calls
- Provide daily support to residential clients
- Complete risk assessments with residential, non-residential and potential clients
- Complete intake, exit strategy plans and discharge forms and procedures
- Develop and provide safety planning with clients and/or potential clients
- Provide appropriate community resource information for non-residential and residential clients
- Monitor and document client progress toward meeting goals and objectives.
- Assist with general residential operating tasks as required
Remote Tel-Check and Distress Line Volunteer
Family Counselling Centre
10.2022 - Current
- Engage in conversations with clients that decrease isolation
- Provide listening or emotional support for clients in distress
- Respond with empathy
- Utilize encouragers, summarizing, paraphrasing, validation strategies, and reflected statements
Assistant Secretary/Receptionist Summer Student
Delaware Nation Administration Office
07.2023 - 08.2023
- Greeted the public and directed to the appropriate department
- Answered multi-line telephone system and forwarded to appropriate personnel
- Receive and sign for deliveries
- File numerical and personal documents
- Receive, direct, and record all incoming messages
- Record, sort, and direct all incoming/outgoing mail to appropriate staff and/or department
- Publish bi-weekly newsletter, ensuring distribution to each household
Cashier
The Home Depot
06.2022 - 09.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Informed customers of promotions and rebates
- Operated cash register for cash, check, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs.
- Followed all Home Depot policies and procedures
Food Distribution Volunteer
Outreach For Hunger
05.2022 - 09.2022
- Assisted in maintaining an efficient routine in distributing food for each client or family
- Engaged and greeted clients while taking their information to assist the intake employee
- Demonstrated a helpful, positive attitude when approaching and engaging with clients
In School Mentoring Program Volunteer
Big Brothers Big Sisters Of Sarnia Lambton
01.2022 - 04.2022
- Organized activities (board games, crafts) for one-on-one sessions with children aged 4-11
- Engaged in conversation and maintained enthusiasm during conversations to build rapport with each child
- Maintained listening skills, patience, and a supportive, positive attitude
- Helped children gain self-esteem, goals, a sense of security and confidence to be successful in various aspects of their lives
Summer Student Education Department
Delaware Nation Education Department
07.2021 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting
- Collected, categorized, scanned, and filed hard-copy files
- Transferred and labelled archived material into storage containers
- Maintained libraries of electronic storage material
- Assisted kindergarten staff in preparing of the classroom for the 2021/2022 school year
- Assisted as required with summer programs/events planned by the Education Department
Health Promotion Summer Student
Delaware Nation Health Centre
08.2020 - 09.2020
- Researched, designed and developed health promotion awareness
- Prepared and organized all items needed to implement the health promotion campaigns
- Met deadlines for all essential tasks
- Assisted health employees with health related programming and activities
- Answered phones to cover for reception, including filing and faxing
Summer Camp Counsellor
Delaware Nation Community Centre
07.2019 - 08.2019
- Led small groups and/or individuals in recreational activities
- Implemented programming initiatives under the guidance of the Community Support Worker, and made use of the resources supplied to carry out program activities
- Performed light housekeeping duties
- Assisted in the preparation for each daily activity
Education
Bachelor of Social Work - Social Science
King's University College At Western University
London, ONCollege Diploma - Social Service Worker
Lambton College
Sarnia04.2023
High School Diploma -
John McGregor Secondary School
Chatham, ON06.2021
Skills
- Communication Skills
- Collaboration
- Problem Solving
- Organization
- Administrative Support
Languages
English
Certification
- First Aid & CPR Level C
- Non-Violent Crisis Intervention
Timeline
Casual Receptionist/Administration Help
Delaware Nation Administration Office
10.2023 - Current
Assistant Secretary/Receptionist Summer Student
Delaware Nation Administration Office
07.2023 - 08.2023
Residential Counsellor
Chatham-Kent Women's Centre
06.2023 - Current
Remote Tel-Check and Distress Line Volunteer
Family Counselling Centre
10.2022 - Current
Cashier
The Home Depot
06.2022 - 09.2022
Food Distribution Volunteer
Outreach For Hunger
05.2022 - 09.2022
In School Mentoring Program Volunteer
Big Brothers Big Sisters Of Sarnia Lambton
01.2022 - 04.2022
Summer Student Education Department
Delaware Nation Education Department
07.2021 - 09.2021
Health Promotion Summer Student
Delaware Nation Health Centre
08.2020 - 09.2020
Summer Camp Counsellor
Delaware Nation Community Centre
07.2019 - 08.2019
Bachelor of Social Work - Social Science
King's University College At Western University
College Diploma - Social Service Worker
Lambton College
High School Diploma -
John McGregor Secondary School
- First Aid & CPR Level C
- Non-Violent Crisis Intervention