Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Serena Peters

Chatham,Ontario

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casual Receptionist/Administration Help

Delaware Nation Administration Office
10.2023 - Current
  • Fill in for the regular full-time receptionist
  • Fulfill administrative duties such as answering the phone & greeting incoming visitors
  • Provide friendly, knowledgeable assistance
  • Confirm appointments and communicate with clients
  • Distribute a bi-weekly newsletter by email and prepare for delivery within the community
  • Distribute and receive mail to redirect to the appropriate department/personnel
  • Assist the finance department in filing
  • Complete tasks as needed for staff members
  • Keep the reception area clean and neat to give visitors a positive first impression.
  • Answer the phone promptly and direct incoming calls to the appropriate departments/personnel.

Residential Counsellor

Chatham-Kent Women's Centre
06.2023 - Current
  • Respond to crisis and support calls
  • Provide daily support to residential clients
  • Complete risk assessments with residential, non-residential and potential clients
  • Complete intake, exit strategy plans and discharge forms and procedures
  • Develop and provide safety planning with clients and/or potential clients
  • Provide appropriate community resource information for non-residential and residential clients
  • Monitor and document client progress toward meeting goals and objectives.
  • Assist with general residential operating tasks as required

Remote Tel-Check and Distress Line Volunteer

Family Counselling Centre
10.2022 - Current
  • Engage in conversations with clients that decrease isolation
  • Provide listening or emotional support for clients in distress
  • Respond with empathy
  • Utilize encouragers, summarizing, paraphrasing, validation strategies, and reflected statements

Assistant Secretary/Receptionist Summer Student

Delaware Nation Administration Office
07.2023 - 08.2023
  • Greeted the public and directed to the appropriate department
  • Answered multi-line telephone system and forwarded to appropriate personnel
  • Receive and sign for deliveries
  • File numerical and personal documents
  • Receive, direct, and record all incoming messages
  • Record, sort, and direct all incoming/outgoing mail to appropriate staff and/or department
  • Publish bi-weekly newsletter, ensuring distribution to each household

Cashier

The Home Depot
06.2022 - 09.2022
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Informed customers of promotions and rebates
  • Operated cash register for cash, check, and credit card transactions
  • Worked flexible schedule and extra shifts to meet business needs.
  • Followed all Home Depot policies and procedures

Food Distribution Volunteer

Outreach For Hunger
05.2022 - 09.2022
  • Assisted in maintaining an efficient routine in distributing food for each client or family
  • Engaged and greeted clients while taking their information to assist the intake employee
  • Demonstrated a helpful, positive attitude when approaching and engaging with clients

In School Mentoring Program Volunteer

Big Brothers Big Sisters Of Sarnia Lambton
01.2022 - 04.2022
  • Organized activities (board games, crafts) for one-on-one sessions with children aged 4-11
  • Engaged in conversation and maintained enthusiasm during conversations to build rapport with each child
  • Maintained listening skills, patience, and a supportive, positive attitude
  • Helped children gain self-esteem, goals, a sense of security and confidence to be successful in various aspects of their lives

Summer Student Education Department

Delaware Nation Education Department
07.2021 - 09.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting
  • Collected, categorized, scanned, and filed hard-copy files
  • Transferred and labelled archived material into storage containers
  • Maintained libraries of electronic storage material
  • Assisted kindergarten staff in preparing of the classroom for the 2021/2022 school year
  • Assisted as required with summer programs/events planned by the Education Department

Health Promotion Summer Student

Delaware Nation Health Centre
08.2020 - 09.2020
  • Researched, designed and developed health promotion awareness
  • Prepared and organized all items needed to implement the health promotion campaigns
  • Met deadlines for all essential tasks
  • Assisted health employees with health related programming and activities
  • Answered phones to cover for reception, including filing and faxing

Summer Camp Counsellor

Delaware Nation Community Centre
07.2019 - 08.2019
  • Led small groups and/or individuals in recreational activities
  • Implemented programming initiatives under the guidance of the Community Support Worker, and made use of the resources supplied to carry out program activities
  • Performed light housekeeping duties
  • Assisted in the preparation for each daily activity

Education

Bachelor of Social Work - Social Science

King's University College At Western University
London, ON

College Diploma - Social Service Worker

Lambton College
Sarnia
04.2023

High School Diploma -

John McGregor Secondary School
Chatham, ON
06.2021

Skills

  • Communication Skills
  • Collaboration
  • Problem Solving
  • Organization
  • Administrative Support

Languages

English

Certification

  • First Aid & CPR Level C
  • Non-Violent Crisis Intervention

Timeline

Casual Receptionist/Administration Help

Delaware Nation Administration Office
10.2023 - Current

Assistant Secretary/Receptionist Summer Student

Delaware Nation Administration Office
07.2023 - 08.2023

Residential Counsellor

Chatham-Kent Women's Centre
06.2023 - Current

Remote Tel-Check and Distress Line Volunteer

Family Counselling Centre
10.2022 - Current

Cashier

The Home Depot
06.2022 - 09.2022

Food Distribution Volunteer

Outreach For Hunger
05.2022 - 09.2022

In School Mentoring Program Volunteer

Big Brothers Big Sisters Of Sarnia Lambton
01.2022 - 04.2022

Summer Student Education Department

Delaware Nation Education Department
07.2021 - 09.2021

Health Promotion Summer Student

Delaware Nation Health Centre
08.2020 - 09.2020

Summer Camp Counsellor

Delaware Nation Community Centre
07.2019 - 08.2019

Bachelor of Social Work - Social Science

King's University College At Western University

College Diploma - Social Service Worker

Lambton College

High School Diploma -

John McGregor Secondary School
  • First Aid & CPR Level C
  • Non-Violent Crisis Intervention
Serena Peters