Serena Marie Phillips
Huntington Beach
Summary
Certified Nursing Assistant with hands-on experience providing compassionate direct care and supporting individuals with physical and emotional needs. Currently pursuing a degree in Psychology at Arizona State University with a long-term goal of becoming a licensed therapist. Experienced in patient observation, documentation, safety monitoring, and assisting with activities of daily living in care settings. Seeking a Behavioral Health Technician role to expand experience in mental health support and therapeutic environments while continuing clinical education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Internship
Huntington Beach Location
11.2025 - 02.2026
- Assisted nursing and behavioral health staff in supporting 10–15 residents per shift within a structured residential treatment environment, helping with activities of daily living (ADLs), safety monitoring, and emotional support.
- Observed and documented resident behavior, mood changes, and treatment participation for 20+ interactions per shift, reporting significant changes to nursing and clinical staff to support care planning.
- Supported therapeutic programming by helping facilitate group activities, community outings, and structured routines, contributing to a safe, stable, and recovery-focused environment for residents.
Direct Care Provider
Alternatives Access LLC
Timnath, CO
11.2023 - 05.2024
- Provided direct behavioral and emotional support for up to 4 clients per group across 10+ weekly community outings, assisting individuals with developmental, behavioral, and mental health needs.
- Safely transported and supervised 40+ client community interactions per month, ensuring adherence to safety protocols and individualized care plans.
- Assisted clients with daily living activities (ADLs) including mobility assistance, social engagement, and emotional regulation support.
- Maintained daily documentation of client behaviors, activities, and progress, contributing to accurate records for care teams and family communication.
- Developed and coordinated individualized weekly schedules for multiple clients, aligning transportation, appointments, and recreational activities.
- Fostered a supportive environment that improved client participation and engagement during structured activities and outings.
Server and Dishwasher
Coyotes Southwestern Bar & Grill
Greeley, CO
04.2021 - 09.2023
- Delivered customer service for 100+ guests per shift in a high-volume restaurant environment, maintaining efficiency and accuracy during peak hours.
- Balanced 3–5 simultaneous responsibilities including seating, serving, food running, and dishwashing support.
- Maintained consistent guest satisfaction through prompt service, communication, and problem resolution in a fast-paced setting.
- Collaborated with a 10+ person service and kitchen team to maintain smooth operations and timely service during high-traffic periods.
Education
Bachelor of Science - Nursing
CNA School
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ07.2029
Skills
- Behavior management
- Behavior observation
- De-escalation techniques
- Stress reduction techniques
- Suicide prevention
- Crisis intervention
- Substance abuse awareness
- Progress monitoring
- Empathy development
- Medication administration
- Clinical documentation
- Anxiety management
Accomplishments
- Certified Nurse Aid Certificate
- CPR/AED, First Aid, and Basic Life Support Certified
- Suicide Prevention Center of Didi Hirsh online trainings
- Intervarsity Christian Fellowship
- Graduated with a 4.1 GPA during High School
- Award for being in the International Baccalaureate program during
High School
Certification
- Certified Nursing Assistant - current
- Seeking RBT training
Interests
- Painting
- Outdoor activities
- Leading group activities
- Reading
- Music
Languages
Spanish
Limited Working
Timeline
Mental Health Technician
Internship
11.2025 - 02.2026
Direct Care Provider
Alternatives Access LLC
11.2023 - 05.2024
Server and Dishwasher
Coyotes Southwestern Bar & Grill
04.2021 - 09.2023
Bachelor of Science - Nursing
CNA School
Bachelor of Science - Psychology
Arizona State University