Serena Cain
Pleasant Hill
Summary
Passionate and hardworking mental health professional eager to apply educational background to relevant work. Seeking professional challenges and an opportunity to exercise interpersonal skills, excellent time management and problem-solving skills in a meaningful and productive manner.
Overview
9
9
years of professional experience
Work History
Volunteer Counselor
7 Cups Of Tea
2018.10 - 2021.01
- Acted as crisis and mental health support for individuals, couples and families
- Built trust and rapport with a compassionate and humanistic approach.
- Helped clients talk through problems and develop plans of action through the use of active listening skills and effective interpersonal skills.
- Guided clients in developing skills and strategies for dealing with and resolving problems.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
Event Promoter & Coordinator
SF Clubs
2012.04 - 2020.03
- Developed positive rapport with co-workers, the community and event attendees.
- Recruited, trained and managed a team of 30+ promoters whose progress was tracked and reported to supervisors.
- Maximized promotional strategies to increase attendance and participation at weekly local events.
- Established online presence on social media platforms to elicit customer engagement.
- Attended to guest inquiries and complaints involving events, reservations and transportation.
Teacher's Assistant & Tutor
Sutter Elementary School
2015.09 - 2017.12
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small-group assistance.
- Documented student progress and communicated with parents and teachers to keep students on-track.
Education
Master of Arts - Legal And Forensic Psychology
University of California Irvine
Irvine, CA06.2022
Bachelor of Arts - Psychology & Justice Studies
San Jose State University
San Jose, CA06.2019
Associate of Arts - Psychology
Los Medanos College
Pittsburg, CA05.2015
Skills
- Active-Listening Skills
- Crisis Intervention Techniques
- Knowledge of Risk-Assessment
- Knowledge of Adult & Juvenile Justice System
- Adolescent Cognitive Development
- Understanding of Relationship between Mental Health and the Justice System
- Organization and Time Management
- Proficient Computer Skills
- Analytical and Critical Thinking
Timeline
Volunteer Counselor
7 Cups Of Tea
2018.10 - 2021.01
Teacher's Assistant & Tutor
Sutter Elementary School
2015.09 - 2017.12
Event Promoter & Coordinator
SF Clubs
2012.04 - 2020.03
Master of Arts - Legal And Forensic Psychology
University of California Irvine
Bachelor of Arts - Psychology & Justice Studies
San Jose State University
Associate of Arts - Psychology
Los Medanos College
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