Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Woodham

Vista

Summary

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

20
20
years of professional experience

Work History

Personal Shopper and Delivery Service

INSTACART
San Diego
06.2018 - Current
  • Providing excellent customer service while maintaining effective communication to the customer.
  • Following specific and detailed lists to fulfill orders.
  • Exercising time management skills in order to ensure that orders are fulfilled and delivered on time.
  • Using navigational skills to ensure that orders are delivered on time and to the correct address.
  • Precise bookkeeping to log expenses and calculate mileage.
  • Maintained a high level of customer service while ensuring customer satisfaction.

General Store Associate

ALDI INC
Vista
03.2016 - 06.2018
  • Operated cash register while memorizing over 80 produce codes to use at checkout.
  • Performing basic cashier duties with 100% accuracy including POS transactions, receiving payment and issuing returns and exchanges.
  • Maintain knowledge of current sales and meeting specific sales goals accordingly.
  • Stocking the store with products in a scheduled amount of time.
  • Achieving timed goals of ring speed, stocking and duties on a daily basis.
  • Demonstrated ability to work independently or collaboratively within a team environment.
  • Organized store displays to maximize sales potential.
  • Ensured that all safety protocols were followed at all times.
  • Resolved customer complaints in a timely manner.
  • Operated forklift safely when needed to move large items around the store.
  • Assisted customers in locating items and answering questions.
  • Received shipments from vendors and inspected for accuracy.
  • Performed opening and closing duties such as setting up registers, counting money, balancing drawers.

Customer Service Specialist and Cashier

ESSEX BARGAIN HUNT RETAIL STORE
Paducah
08.2013 - 05.2014
  • Assist Customers in a busy retail store to drive sales while satisfying the customer.
  • Promoting the sale of goods by merchandising endcaps that are visually appealing.
  • Organizing and maintaining the appearance and cleanliness of the store.
  • Performing basic cashier duties with 100% accuracy including POS transactions, receiving payment and issuing returns and exchanges.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.

Assistant Store Manager

SOMA INTIMATES
Charlotte
01.2012 - 07.2012
  • Drive results and coach associates to achieve store and personal sales goals.
  • Perform daily management store operations with accuracy in a timely manner.
  • Leading by example in maintaining my own personal goals within the store via Most Amazing Personal Service and Touch and Go strategies.
  • Consecutively exceeding the company and store average in KPI results including Average dollar per sale, units per transaction, Email capture and Bonus per hour.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Manager

HELLO BEAUTIFUL SALON
Charlotte
04.2011 - 01.2012
  • Set goals and store budgets by tracking and examining revenue and expenditures.
  • Researched and networked with local businesses to cross promote for low cost and effective advertising.
  • Creating individual goal setting strategies with employees.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with regulatory requirements and industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Manager

BEAUTY BRANDS
Charlotte
03.2007 - 01.2010
  • Facilitated recruitment, interviewing, and hiring processes to fulfill store requirements while training associates for internal advancement.
  • Ensured accuracy in receiving, store operations, breakdowns, cycle counts, inventory management, and price changes.
  • Executed annual financial plans to meet or exceed budgeted performance across retail revenue, labor costs, and inventory shrinkage.
  • Completed weeklong Managerial Training camp sponsored by Beauty Brands Corporate Executives.
  • Resolved customer concerns effectively to enhance satisfaction and uphold brand standards.
  • Participated in eight-hour course focused on Merchandising and Loss Prevention strategies.
  • Conducted regular performance reviews to identify employee improvement opportunities.
  • Compiled monthly operational performance reports for senior management review.

Shift Manager, Merchandise Coordinator

BEAUTY BRANDS
Charlotte
05.2007 - 09.2007
  • Company Overview: Salon, Spa and Superstore
  • Confer with Managers and Assistant Manager to develop methods and procedures to increase sales, expand markets, and promote business.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Establish and implement policies, goals, objectives and procedures.
  • Plan and prepare work schedules and assign employees to specific duties.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Receiving merchandise into the store and inventory system while coordinating the acceptance, price tagging and stocking of products in accordance to company policy.
  • Salon, Spa and Superstore

Customer Service Specialist, Salon Coordinator

BEAUTY BRANDS
Charlotte
03.2007 - 05.2007
  • Company Overview: Salon, Spa and Superstore
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Greet customers entering establishments.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Exchange merchandise for customers and accept returns.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Ticket, arrange and display merchandise to promote sales.
  • Compute sales prices, total purchases and receive and process cash, check or credit payment.
  • Coordinate the salon and Spa schedule of 15-20 salon professionals.
  • Answering phones, booking appointments, promoting salon and spa sales and suggesting upgrades and salon packages.
  • Cross selling to encourage salon customers to purchase retail items and vice versa.
  • Salon, Spa and Superstore

Veterinary Assistant

Berkeley Veterinary Clinic
Goldsboro
06.2005 - 07.2006
  • Administer anesthetics during surgery and monitor the effects on animals.
  • Perform routine laboratory tests or diagnostic analyses in hematology, microbiology, urinalysis and serology.
  • Preparing slides and conducting tests including microscopic analysis and identification of intestinal parasites and bloodworms.
  • Collect laboratory specimens such as tissue, urine, and feces for testing.
  • Prepare samples for outside laboratory analysis.
  • Maintain, wash and sterilize medical equipment using autoclave.
  • Taking and developing X-Rays.
  • Prepare surgical equipment, and pass instruments and materials to veterinarians during surgical procedures.
  • Prepare feed for animals according to specific instructions such as diet lists and schedules.
  • Fill medication prescriptions.
  • Clean and maintain kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities to control the spread of disease.

Education

Some College (No Degree) - Psychology major

Palomar College

High School Diploma -

Eastern Wayne High School
01.2004

Skills

  • Customer service
  • Bookkeeping
  • Sales strategies
  • Visual Merchandising
  • Inventory management
  • Customer relationship management
  • Recruiting and interviewing
  • Financial reporting
  • Goal setting
  • Employee performance evaluation
  • Business administration
  • Business development

Timeline

Personal Shopper and Delivery Service

INSTACART
06.2018 - Current

General Store Associate

ALDI INC
03.2016 - 06.2018

Customer Service Specialist and Cashier

ESSEX BARGAIN HUNT RETAIL STORE
08.2013 - 05.2014

Assistant Store Manager

SOMA INTIMATES
01.2012 - 07.2012

Manager

HELLO BEAUTIFUL SALON
04.2011 - 01.2012

Shift Manager, Merchandise Coordinator

BEAUTY BRANDS
05.2007 - 09.2007

Manager

BEAUTY BRANDS
03.2007 - 01.2010

Customer Service Specialist, Salon Coordinator

BEAUTY BRANDS
03.2007 - 05.2007

Veterinary Assistant

Berkeley Veterinary Clinic
06.2005 - 07.2006

Some College (No Degree) - Psychology major

Palomar College

High School Diploma -

Eastern Wayne High School

Similar Profiles

CREATE PROFILE
Serena Woodham