Serena Voltaire

Highly organized and outgoing fine dining hostess and front desk receptionist with 7 years experience in the restaurant industry. Passionate about giving top-notch hospitality services and creating a memorable dining experience. Specializing in the ability of getting to know the clientele, their names and where they like to sit wether it be the VIP's or new clients which always results in a return visit.

• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
• Took reservations from patrons by phone or online.
• Coordinated dining room staff workflow to foster prompt and courteous service.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Trained new staff on proper hosting procedures and policies.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Monitored dining area to assess server capacity and estimate wait times.
• Distributed menus to guests, led to tables and gave initial information about service staff or specials.
• Accepted payments from guests for dine-in and take-out foods.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Greeted guests upon arrival and escorted them to their tables.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
• Greeted customers, answered questions and recommended specials to increase profits.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.

• Provided administrative support to dentists by preparing charts in advance of appointments.
• Maintained accurate records of patient visits using electronic health record software.
• Handled incoming mailings such as invoices or correspondence from suppliers or vendors.
• Greeted and registered patients, collected patient information and verified insurance coverage.
• Assisted with billing activities such as submitting claims to insurance companies or collecting payment from patients.
• Performed basic bookkeeping tasks such as reconciling accounts receivable reports.
• Processed payments from patients including cash handling and credit card processing.
• Ordered office supplies, prepared correspondence, transcribed dictation, and performed other clerical duties as needed.
• Coordinated with dental staff regarding the scheduling of procedures for patients.
• Prepared treatment plans and estimates for dental services.
• Scheduled appointments, managed patient records, and maintained a filing system.