SERENA TURNER
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
Bubbys Kitchen
Victoria, BC
03.2018 - 03.2019
- Serving in a bustling busy café in cook street village.
Server
Sidney Pier Bistro
Sidney, BC
04.2015 - 10.2015
- Seasonal position. serving high volume of guests, with minimum supervision or support staff.
Youth Leader
Thriving Roots Wilderness School
Victoria, BC
02.2016 - Current
- Co facilitating in a Team. Mentoring Connection to Self, Community and the Nature around us. Cultural Repair and Land restoration. With Nature as co- facilitator, sharing arts and crafts. song and story
Server
Steamship Grill
Victoria, BC
03.2019 - 01.2020
- Very busy tourist location, serving large groups and tours, and families on a beautiful patio in the downtown harbour
Server
The Beach House Restaurant
Cordova Bay, BC
01.2014 - 01.2017
- Server in a busy environment, serving fine foods to local fare to a diverse clientele ; including locals. tourists and wedding events
Education
Graduate Certificate - Tavel And Tourism
Mount Royal University
Calgary05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Service prioritization
- Team collaboration
- Point of sale operation
- Task prioritization
- Food and beverage pairings
- Wine service
- Upselling techniques
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Cool under pressure
Timeline
Server
Steamship Grill
03.2019 - 01.2020
Server
Bubbys Kitchen
03.2018 - 03.2019
Youth Leader
Thriving Roots Wilderness School
02.2016 - Current
Server
Sidney Pier Bistro
04.2015 - 10.2015
Server
The Beach House Restaurant
01.2014 - 01.2017
Graduate Certificate - Tavel And Tourism
Mount Royal University