Serena Trueman
San Leandro
Summary
Dedicated professional seeking a security management position where I can apply my strong problem-solving skills and passion for ensuring safety and security. Eager to contribute to a dynamic team and grow within the security industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Explosive Detection Canine Field Supervisor
Allied Universal Security Services
01.2023 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Completed site checks and leveraged computerized applications to document or record findings.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
- Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
Explosive Detection Canine Handler
MSA Security
04.2016 - 01.2023
- Coordinated with event organizers to establish clear expectations regarding security protocols and potential risks involved.
- Supported national security efforts by collaborating with federal agencies as needed during high-profile operations or investigations.
- Developed strong rapport with assigned canine partner, resulting in a highly effective working relationship.
- Facilitated community outreach events to educate the public about explosive detection canine teams'' roles and responsibilities.
- Enhanced public safety by conducting thorough explosive detection sweeps in various venues.
- Scheduled veterinary visits, physicals, vaccinations and emergency medical needs to keep canine healthy, safe and well-maintained.
- Maintained and trained assigned canine in accordance with canine care and training protocol.
- Assisted in the training of new handlers, sharing expertise and best practices for optimal performance.
- Participated in regular and required canine team training exercises and events to keep canine proficient and monitor increased proficiency.
- Utilized advanced knowledge of explosives and detection methods to accurately identify threats in diverse settings.
- Collaborated with law enforcement agencies to ensure seamless communication during high-risk situations.
- Provided support to security teams during emergency situations requiring rapid response and critical decision-making skills.
- Maintained strict confidentiality regarding sensitive information encountered while performing duties as an Explosive Detection Canine Handler.
- Provided housing, food and water for assigned canine to promote health and well-being.
- Continually sought professional development opportunities to stay abreast of new advancements in explosive detection techniques and equipment.
- Followed safety protocols to minimize workplace accidents.
Lead Dog Trainer
Workindogz
03.2018 - 04.2021
- Implemented safety protocols during training sessions to minimize risk of injury for both dogs and handlers alike.
- Consistently received positive feedback from clients regarding the effectiveness of training methods and improved relationships with their dogs.
- Evaluated canine temperament and assessed individual training needs, creating tailored solutions for owners and their pets.
- Increased client satisfaction by providing clear communication, progress reports, and post-training followup.
- Improved dog behavior by designing and implementing personalized training programs for each animal.
- Stayed up-to-date on current trends within the dog training industry by attending seminars/webinars covering new research findingsmethods.
- Conducted group classes for basic obedience, puppy socialization, and advanced off-leash skills, promoting well-mannered pets.
- Led workshops for pet industry professionals on topics such as aggression management, fear-based behaviors, and separation anxiety solutions.
- Streamlined administrative tasks such as scheduling appointments, maintaining client records, and processing payments to increase efficiency in daily operations.
Armed Custom Protection Officer
G4S Secure Solutions
12.2015 - 04.2016
- Collaborated with local law enforcement agencies to share relevant intelligence, leading to improved coordination during emergency situations.
- Provided exceptional customer service to clients, displaying professionalism and courtesy while addressing their security concerns.
- Utilized advanced technology tools such as biometric scanners to enhance identification processes and improve overall security posture.
- Improved response times during emergencies through regular training exercises and drills with team members.
- Mitigated risks associated with unauthorized entry or trespassing through efficient perimeter checks around facilities.
- Increased overall situational awareness among team members through consistent communication and information sharing practices.
- Managed access control systems effectively, granting or revoking permissions as required based on established criteria.
- Enhanced security measures by conducting thorough inspections and implementing advanced surveillance techniques.
- Maintained a safe environment for staff and visitors by rigorously enforcing access control procedures and monitoring CCTV systems.
- Reduced incidents of theft and vandalism by performing regular patrols of the facility, identifying potential threats, and addressing them proactively.
- Conducted risk assessments for various sites, identifying vulnerabilities and recommending appropriate countermeasures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
Regional K9 Officer
Universal Protective Services
01.2014 - 10.2014
- Maintained accurate records of K9 training sessions, ensuring compliance with departmental standards and ongoing skill development.
- Facilitated positive interactions between police dogs and citizens, promoting public trust and fostering positive relationships between law enforcement and the community.
- Conducted K9 narcotics detection operations, contributing to a significant reduction in drug-related crimes.
- Assisted in arrest operations for suspects, leading to increased apprehension rates and safer communities.
- Evaluated performance metrics of the canine team to identify areas needing improvement or reinforcement through additional training efforts.
- Utilized advanced K9 handling techniques for crowd control at large-scale events, maintaining order and preventing potential incidents.
- Ensured the health and welfare of assigned canines by administering timely veterinary care and adhering to strict dietary requirements.
- Developed strong relationships with community members by providing informative presentations on K9 roles within law enforcement settings.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Security Officer
Off Duty Officers
09.2009 - 09.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Security Forces
United States Air Force
03.2005 - 06.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate Of Science - Criminal Justice
University of Phoenix
San Jose, CA05.2018
Certificate - Medical Assistant
Western Career College
San Leandro, CA03.2005
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Quality control
- Schedule development
- Site preparation
- Site management
- Strategic planning
- Progress reporting
- Environmental awareness
- Technical expertise
- Key relationship management
- Regulatory compliance
- Budget development
- Site documentation
- Safety and hazard management
- Decision-making
- Team leadership
- Location auditing
- Customer relations
- Worker supervision
- OSHA compliance
- Site inspection
- Employee training
- Effective communication
- Assignment delegation
- Attention to detail
- Dependable and hardworking
- Safety oversight
- Risk management
- Employee motivation
- Supply ordering
- Equipment safety verification
- Inventory management
- Hiring and onboarding
- Video conferencing
Certification
- California BSIS Guard License Number: 1697879
- CPR/First Aid/AED certified
- CPR/First Aid/AED Instructor Certified
- American Working Dog Explosive Certification
- American Working Dog Patrol Certification
- NAPWDA Certification
- 3PK9 Certification from Homeland Security
Timeline
Explosive Detection Canine Field Supervisor
Allied Universal Security Services
01.2023 - Current
Lead Dog Trainer
Workindogz
03.2018 - 04.2021
Explosive Detection Canine Handler
MSA Security
04.2016 - 01.2023
Armed Custom Protection Officer
G4S Secure Solutions
12.2015 - 04.2016
Regional K9 Officer
Universal Protective Services
01.2014 - 10.2014
Security Officer
Off Duty Officers
09.2009 - 09.2012
Security Forces
United States Air Force
03.2005 - 06.2006
Associate Of Science - Criminal Justice
University of Phoenix
Certificate - Medical Assistant
Western Career College
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Tyron HarrisTyron Harris
Armed Security Guard at Allied Universal Security ServicesArmed Security Guard at Allied Universal Security Services
Sofia Mayoral JaureguiSofia Mayoral Jauregui
Ramp Agent at Alliance Ground InternationalRamp Agent at Alliance Ground International