Serena Taylan
Hollister
Summary
Dynamic esthetician with a proven track record at Burke Williams Spa, excelling in spa treatment services and customer relations. Renowned for building lasting client relationships and delivering exceptional results. Skilled in multitasking and maintaining a sanitized environment, fostering a professional and welcoming atmosphere that encourages repeat business.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Esthetician
Self Employed
07.2022 - Current
- Maintained clean and sanitary workspace.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Fostered friendly, warm, and exceptional customer experience.
Esthetician
Burke Williams Spa
05.2013 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- Created repeat business by developing long-term relationships with regular customers.
Manager on Duty
Burke Williams Spa
02.2017 - 02.2018
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Esthetician License -
Academy For Salon Professionals
Santa Clara, CAHigh School Diploma -
Gilroy High School
Gilroy, CASkills
- Spa treatment services expert
- Multitasking and organization
- Customer service
- Excellent team player
- Verbal and written communication
- Sanitization
- Attention to detail
- Professional demeanor
Timeline
Esthetician
Self Employed
07.2022 - Current
Manager on Duty
Burke Williams Spa
02.2017 - 02.2018
Esthetician
Burke Williams Spa
05.2013 - Current
Esthetician License -
Academy For Salon Professionals
High School Diploma -
Gilroy High School
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