Serena Simeone
Folsom
Summary
My enthusiasm for serving others carries into every role I take on, beginning with the person in front of me. I value creating genuine connections and making each customer’s experience feel welcoming and memorable. I prioritize both quality and efficiency in my work while remaining attentive and personable in every interaction. I believe each interaction is an opportunity to positively impact someone’s day, and I strive to bring that mindset into both my work and daily life.
Overview
6
6
years of professional experience
Work History
Barista
Vintage Grace - Proxy
El Dorado Hills
08.2024 - Current
- Operated espresso machines and coffee grinders efficiently during busy hours.
- Crafted specialty coffee beverages according to customer preferences.
- Informed customers about menu items and promoted new products and seasonal offerings, driving sales.
- Described menu items to customers and suggested products based on stated preferences.
- Provided friendly customer service, creating a welcoming environment for patrons.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured cleanliness and organization of coffee station and seating area, enhancing customer experience.
- Collaborated with team members to ensure smooth daily operations and service flow.
- Managed inventory by restocking supplies and monitoring usage, supporting uninterrupted service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
Farm Assistant
Sierra Oaks Farm
Fiddletown
09.2024 - 08.2025
Farm Assistant
Sierra Oaks Farm
Folsom
09.2024 - 08.2025
- Assisted with planting, watering, and harvesting crops on the farm.
- Operated hand tools and power equipment for land preparation, optimizing conditions for planting and harvesting.
- Ensured proper operation of farm equipment such as tractors, combines, and seeders.
- Maintained equipment and tools, ensuring functionality and safety for farm operations.
- Performed daily maintenance tasks on farm vehicles and machinery.
- Inspected, graded, stored, and sorted crops post-harvest to maintain quality and facilitate distribution.
- Documented crop growth and livestock health observations regularly for record-keeping.
Crew Member
Trader Joe's
Folsom
05.2022 - 10.2023
- Assisted customers with product selections and provided exceptional service.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on seasonal products and promotions during peak hours to increase customer engagement.
- Operated cash register efficiently while handling customer transactions.
- Stocked shelves and organized displays to improve product accessibility and encourage sales.
- Maintained cleanliness and organization in store areas for a pleasant shopping experience.
- Collaborated with team members to ensure smooth daily operations and workflow.
- Trained new crew members on store policies and best practices, ensuring consistent customer service.
Server
Creekside Retirement Home
Folsom
02.2021 - 06.2021
- Delivered food and beverages quickly to customers.
- Delivered food and beverages promptly, enhancing customer satisfaction.
- Took care of 15+ tables in a two hour shift, preparing sides and drinks, running food orders, and bussing tables.
- Bussed tables and took orders, often simultaneously (With proper hand washing between each exchange of jobs)
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Maintained presentable dining areas, swiftly handling spills and resetting tables to ensure readiness.
- Managed service for 15+ tables in two hours, efficiently preparing sides and drinks, running food orders, and bussing tables.
Team Member
Five Guys
Folsom
09.2020 - 11.2020
- Prepared and cooked food, as well as taking orders and packaging them.
- Restocked supplies to ensure team productivity and minimize downtime.
- Managed housekeeping, organized storeroom, and baled cardboard to maintain a safe and efficient work environment.
- Managed housekeeping requirements, organized storeroom, and baled cardboard.
- Prepared and cooked food while taking orders and packaging items.
- Lifted heavy items weighing up to 50 pounds to assist with various tasks.
Team Member
Chipotle
Folsom
01.2020 - 05.2020
- Developed my skills in customer service and efficiently worked in a high pressure, fast-paced environment.
- Maintained cleaning and sanitation standards in compliance with health department regulations.
- Processed an average of 75 customer orders per hour during peak lunch hours to ensure timely service.
- Operated cash register, managed cash transactions, and ensured accurate change distribution.
- Maintained fresh and appealing displays with clean and well-stocked product cases.
Education
High School Diploma -
Vista Del Lago
Folsom, CASkills
- Food safety compliance
- Food safety
- Order management
- Payment processing
- Customer service
- Customer engagement
- Multitasking
- Time management
- Attention to detail
- Equipment maintenance
- Strong communication
- Positive and professional
Timeline
Farm Assistant
Sierra Oaks Farm
09.2024 - 08.2025
Farm Assistant
Sierra Oaks Farm
09.2024 - 08.2025
Barista
Vintage Grace - Proxy
08.2024 - Current
Crew Member
Trader Joe's
05.2022 - 10.2023
Server
Creekside Retirement Home
02.2021 - 06.2021
Team Member
Five Guys
09.2020 - 11.2020
Team Member
Chipotle
01.2020 - 05.2020
High School Diploma -
Vista Del Lago