Serena Sanchez

• Delivered goods and products to customer on time and in excellent condition.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
• Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.

-Successfully engaged passersby in face-to-face conversations, utilizing excellent interpersonal skills to build rapport and trust, often overcoming initial resistance to create meaningful dialogue.

-Promoted and secured long-term, month-to-month commitment donations by effectively communicating the mission and impact of the organization, ensuring sustained donor relationships.

-Demonstrated resilience and adaptability in high-traffic environments, approaching individuals with empathy, understanding, and respect, leading to consistent sign-up rates and donor retention.

-Cultivated a deep understanding of the organization’s goals, empowering me to convey a compelling narrative and inspire ongoing support for the cause.

-Managed rejection with professionalism, maintaining a positive attitude to continually build connections and maximize donor engagement.

• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Gathered detailed information from customers prior to offering quotes or making recommendations.
• Developed relationships with new clients through cold calling and referrals from existing customers.
• Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Exhibited exceptional leadership skills in consistently guiding and supporting a high-level team of 15+ individuals, nurturing positive rapport to drive success.

• Demonstrated consistent effort in replenishing merchandise, organizing shelves, and showcasing products to meet customer preferences.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Handled customer complaints in a professional manner.
• Assisted in training new employees on proper use of equipment and safety protocols.
• Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
• Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
• Provided excellent customer service, resolving issues and answering queries promptly.

• Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
• Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
• Collaborated with other team members to ensure timely completion of tasks.
• Provided excellent customer service by greeting customers, taking orders, and answering questions.