Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
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Serena Platzer

Kamloops,BC

Summary

Dynamic Circulation Manager at Kamloops This Week, adept at optimizing distribution routes and enhancing customer satisfaction. Proven expertise in warehouse operations and staff supervision, successfully managing diverse carriers. Committed to continuous improvement, developed comprehensive reports that informed strategic decisions, ensuring efficient resource allocation and minimizing waste.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Circulation Manager

Kamloops This Week
04.2022 - 12.2023
  • Ensured compliance with company policies to maintain a safe working environment for all employees.
  • Optimized distribution routes to improve delivery times, increase customer satisfaction, and reduce transportation expenses.
  • Oversaw published quantities to ensure adequate stock levels, minimize waste, and maintain optimal efficiency.
  • Developed and maintained comprehensive circulation reports, providing valuable insights into performance for informed decision-making processes.
  • Greeted customers warmly and offered to assist with issues or needs.
  • Actively managed 14+ drivers and 300+ carriers, with varying needs and abilities.
  • Experienced managing staff with brain injuries, Autism, physical and mental health challenges.

Circulation Clerk/Warehouse Supervisor

Kamloops This Week
03.1989 - 04.2022
  • Enhanced customer satisfaction by efficiently handling circulation desk operations and providing assistance with other departments.
  • Supported publication management efforts through regular maintaining accurate subscriber databases, and updating information records accordingly.
  • Organized and maintained detailed records on equipment, materials, subscriptions and circulation activities.
  • Filled in as delivery driver at times to ensure timely and accurate delivery of newspapers.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Handled day-to-day shipping and receiving.

Education

Business Administration And Payroll With Practicum

Sprott Shaw College
Kamloops, BC
07-2025

Skills

  • Warehouse operations

  • Route planning

  • Shipping coordination

  • Teamwork and collaboration

  • Attention to detail

  • Organizational skills

  • Active listening

  • Recordkeeping

  • Written communication

  • Continuous improvement

  • Staff supervision

  • Adaptability and flexibility

Interests

  • Knitting and Crocheting
  • Woodworking
  • I enjoy helping others and giving back to the community
  • Animal Care
  • Gardening

Certification

  • Nonviolent Crisis Intervention Training, Work BC - 2024
  • Foodsafe Level 1, Interior Health - 2024
  • Emergency First Aid & CPR/AED Level C, Valley First Aid - 2024
  • Forklift Certificate, Mason Lift - 2023

Timeline

Circulation Manager

Kamloops This Week
04.2022 - 12.2023

Circulation Clerk/Warehouse Supervisor

Kamloops This Week
03.1989 - 04.2022

Business Administration And Payroll With Practicum

Sprott Shaw College

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Serena Platzer