Serena Pennings
Brooks,Alberta
Summary
Proven expertise in animal handling and compassionate communication, demonstrated through a dynamic role at Brooks Animal Protection Society. Excelled in animal care and client rapport, significantly enhancing customer satisfaction and animal care standards. Skilled in both administrative and technical tasks, showcasing a versatile skill set critical in veterinary and customer service environments.
Overview
16
16
years of professional experience
Work History
Volunteer Vet Tech /Vet Technician Assistant
Newell Veterinary Services
12.2024 - Current
- Restrained animals to protect veterinarians from potential harm.
- Helped perform radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Maintained clean and safe animal living areas.
- Assisted in examination and treatment of animals in veterinary clinic.
- Helped prepare animals for surgical procedures.
Sales Expert
Cactus Communications
09.2018 - 01.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Drove team revenue totals by bringing in top sales numbers.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Animal Shelter Manager
Brooks Animal Protection Society
05.2016 - 09.2018
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Recorded symptoms and documented medical observations to inform treatment decisions of animals.
- Administered medications to animals in treatment and documented changes in conditions.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Monitored vital signs and provided nursing care for animals.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Implemented orderly, organized filing systems for easy record retrieval.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Kept detailed records of animal treatments and medications.
- Decided on euthanization candidates for ill, or behavioral animals and assisted veterinarians with euthanasia of animals.
Office Administrator
Brooks Animal Protection Society
09.2008 - 05.2016
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Performed animal adoptions, placing animals into approved homes.
- Assisted in care of animals, routine and medically.
- Administered medications to animals in treatment and documented changes in condition.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Educated customers about product features and benefits to aid in selecting best adoption options for each individual.
- Kept detailed records of daily activities through online customer database.
Education
No Degree - Veterinary Technician
Penn Foster
01-2028
Skills
- Prescription filling
- Post operative care
- Animal handling
- Diagnostic imaging assistant
- Medical record-keeping
- Animal behavior observation
- Animal nutrition
- Euthanasia assistance
- Client Rapport
- Objection handling
- Compassionate communication
Languages
English
Native or Bilingual
References
Amanda Gilbert 780-706-6203
Samantha Hilyer 403-614-8197
Dr. Jasmine Gerwal 403-362-3273
Shirley Gostola 403-362-3273
Timeline
Volunteer Vet Tech /Vet Technician Assistant
Newell Veterinary Services
12.2024 - Current
Sales Expert
Cactus Communications
09.2018 - 01.2023
Animal Shelter Manager
Brooks Animal Protection Society
05.2016 - 09.2018
Office Administrator
Brooks Animal Protection Society
09.2008 - 05.2016
No Degree - Veterinary Technician
Penn Foster
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