Serena Oliver
Mount Pearl,Newfoundland and Labrador
Summary
Dynamic and dedicated professional with extensive experience in customer service at KFC Restaurant and Foot Locker. Proven ability to enhance customer satisfaction through effective communication and cash handling skills. Recognized for reliability and a strong work ethic, consistently fostering positive relationships that drive repeat business.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
KFC Restaurant
07.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Home Care Aide
Eastern Health Care
01.2018 - 01.2021
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Cashier
Foot Locker
01.2013 - 03.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Booth Memorial High School
St. John's, NL01-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Payment processing
Languages
English
Full Professional
Certification
- Certified CPR/AED
Timeline
Cashier
KFC Restaurant
07.2021 - 10.2022
Home Care Aide
Eastern Health Care
01.2018 - 01.2021
Cashier
Foot Locker
01.2013 - 03.2017
Booth Memorial High School
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