Serena Monzer
Opal Palace
Milton,ON
2
Languages
3
years of professional experience
Customer-focused and professional individual with strong communication, problem-solving, and interpersonal skills. Experienced in assisting customers, addressing inquiries and concerns, resolving issues efficiently, and creating positive customer experiences. Reliable, patient, and detail-oriented, with the ability to remain calm under pressure and work effectively in fast-paced environments. Committed to providing exceptional service while building strong relationships with customers and supporting team goals.
Work History
Banquet Server
3 Months- Provided exceptional customer service to guests during events, contributing to overall guest satisfaction and positive experiences.
- Coordinated with kitchen and service staff to streamline meal delivery, ensuring accuracy and timeliness.
- Addressed guest inquiries, requests, and concerns promptly, fostering a welcoming and professional environment.
- Adapted efficiently to changing event requirements and guest needs while maintaining a high standard of service.
- Followed food safety, sanitation, and workplace health guidelines to maintain a safe and clean environment.
Server / Host Team Member (Co-op Student)
3 Months- Provided exceptional customer service in a fast-paced restaurant environment, ensuring a positive guest experience.
- Accurately processed customer orders using the POS system while maintaining attention to detail.
- Managed multiple tables efficiently while delivering food and beverages promptly.
- Resolved guest concerns professionally and efficiently to maintain customer satisfaction.
- Collaborated with kitchen and service staff to ensure smooth and efficient restaurant operations.
Education
High School Diploma
Skills
Customer Service
Communication
POS System Operation
Problem Solving
Teamwork & Collaboration
Multitasking
Time Management
Attention to Detail
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Banquet Server
Opal Palace
2026.06 - CurrentRead More
Server / Host Team Member (Co-op Student)
Stacked Pancake & Breakfast House
2024.02 - 2024.05Read More
St. Francis Xavier Catholic Secondary School
High School Diploma
Read More