Serena Monzer
Summary
Dedicated and customer-focused professional with a strong background in retail and hospitality. Proven ability to deliver exceptional customer service by attentively addressing customer needs and ensuring a positive experience. Experienced in managing transactions, resolving inquiries, and collaborating with team members to maintain efficient operations.
Overview
2
2
years of professional experience
Work History
Server / Host Team Member
Stacked Pancake & Breakfast House
Milton, ON
04.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- provided exceptional customer service by greeting guests warmly, taking orders, accurately, and ensuring a pleasant dining experience.
- handled customer inquiries and concerns promptly and professionally, ensuring customer satisfaction and repeat business.
- collaborated with team members to ensure efficient service during peak hours, maintaining a positive and supportive work environment.
Customer Service / Cashier
Freshco
Milton, ON
06.2023 - 02.2024
- provided friendly and courteous service to customers, assisting them with their purchases and addressing any inquiries.
- operated the cash register, efficiently, ensuring accurate processing of transactions.
- maintained the clean and organized checkout area, ensuring a pleasant shopping experience.
- Assisted in stocking shelves and organizing products to maintain store appearance.
Education
High School Diploma -
St. Francis Xavier Catholic Secondary School
Milton, ONSkills
- Customer service
- Team player
- Self motivated
- Reliable
- Punctual
- Leadership
- Proficient in all Social Media Platforms
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Server / Host Team Member
Stacked Pancake & Breakfast House
04.2024 - 05.2025
Customer Service / Cashier
Freshco
06.2023 - 02.2024
High School Diploma -
St. Francis Xavier Catholic Secondary School