Serena McKean
Pemberton,BC
Summary
An efficient and reliable professional with a background in leadership, sales, account management, and customer service. Ability to work well independently, or as part of a team/organization.
Overview
17
17
years of professional experience
Work History
Aesthetician, Team Lead/ Supervisor
Vida Wellness Whistler
10.2013 - Current
- Professionally performed esthetic and massage treatments along with suggested home care for best practice
- Conducted monthly Inventory counts, and placed product orders for three skin care product lines
- Responsible for motivating the Esthetics team in achieving and exceeding retail sales goals
- Provided advanced skin care training and protocols for new hires.
Server
Big Sky Golf and Country Club
, BC
05.2023 - 09.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
House Account Lead Supervisor
Eminence Organic Skin Care
10.2007 - 07.2012
- Leadership in the setting and achieving of strategic organizational goals
- Responsible for maintaining & growing an assigned sales territory ( 700+ accounts)
- Established training programs for staff to increase productivity and professional development
- Guest Speaker at company wide annual business conference(s) on key areas of opportunity for the company
- Nominated for Core Values Awards and Best Managed Sales Territory
Education
John Casablancas Institute
Vancouver, BC01.2011
Vancouver Film School
01.2003
Skills
- Proficient in standard office desktop software, CRM applications and PowerPoint
- Diversified skill-set including: building client relations, increasing sales, public speaking, staff training and development
- Excellent interpersonal, phone and digital communication skills
Timeline
Server
Big Sky Golf and Country Club
05.2023 - 09.2024
Aesthetician, Team Lead/ Supervisor
Vida Wellness Whistler
10.2013 - Current
House Account Lead Supervisor
Eminence Organic Skin Care
10.2007 - 07.2012
John Casablancas Institute
Vancouver Film School
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