Summary
Overview
Work History
Skills
Timeline
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Serena Manriquez

Visalia,CA

Summary

Dynamic Vendor Manager at Agilon Health with expertise in vendor performance management and relationship building. Successfully negotiated contracts and streamlined processes, enhancing team productivity. Proven ability in budget management and cost control, fostering a high-performing administrative team through effective coaching and development. Strong analytical skills drive impactful solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Vendor Manager

Agilon Health
09.2018 - 09.2025
  • Tracked, measured and elevated vendors to ensure compliance and contractual obligations.
  • Conducted risk assessments to identify any potential issues with the vendors.
  • Established and maintained productive relationships with both new and existing vendors
  • Conducted invoice reconciliation of all vendor billing submissions
  • Evaluated and selected vendors based on factors such as price, quality, and speed of delivery
  • Negotiated contracts with vendors to secure advantageous terms and conditions
  • Developed and implemented vendor management policies and procedures
  • Coordinated with other departments such as procurement, finance, and operations to ensure smooth collaboration with vendors
  • Ensuring all vendor documentation is up to date and in compliance with company policies
  • Maintained clear and reliable records of all vendor agreements and updated as necessary
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

Mailroom Manager

Agilon Health
08.2019 - 09.2025
  • Negotiated and executed contracts on behalf of department.
  • Built and managed processes for tracking and monitoring department performance.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Completed bi-weekly payroll for 5 employees.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Created organized filing system to manage department documents.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

User Acceptance Tester

Agilon Health
09.2024 - 03.2025
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Advised developers on problems with databases, performance and other issues.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Documented testing procedures for developers and future testing use.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Developed and maintained defect databases for known issues.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.

Skills

  • Data entry proficiency
  • Requirements analysis
  • Performance testing
  • Cost control
  • Forecasting
  • Budget management
  • Relationship management
  • Vendor performance management
  • Test scenarios
  • Functional testing
  • Cost analysis
  • Administrative management

Timeline

User Acceptance Tester

Agilon Health
09.2024 - 03.2025

Mailroom Manager

Agilon Health
08.2019 - 09.2025

Vendor Manager

Agilon Health
09.2018 - 09.2025

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Serena Manriquez