Serena Maldonado
Visalia
Summary
Dependable and adaptable individual with a versatile background in customer service and caregiving. Known for strong communication and teamwork skills, contributing to a positive atmosphere and successful project outcomes.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Crew Member
Mcdonalds
Visalia
12.2025 - Current
- Operated point-of-sale system for accurate order processing and customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared food items according to company standards and safety guidelines.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned dining and kitchen areas to maintain sanitation standards. by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
IHSS Care Provider
In Home Support Services
Visalia
05.2023 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Provided companionship and emotional support to enhance client well-being.
- Transported clients to medical appointments and social events.
- Assisted clients with grocery shopping and errands.
- Maintained a clean, safe environment for clients in their homes.
Volunteer
Central Valley Recovery Services
Visalia
04.2023 - Current
- Connected clients with substance abuse treatment programs and outpatient dual diagnosis services to facilitate recovery.
- Guided clients in navigating support systems, enhancing their access to essential services.
- Facilitated group discussions to foster a supportive environment for participants.
- Provided emotional support to community members during challenging times. and assistance to community members.
- Collaborated with other volunteers to create a positive work environment.
- Provided guidance and support to fellow volunteers during their shifts.
- Provided assistance to staff in the daily operations of the organization.
- Completed assigned tasks within designated timeframes.
Environmental Cleaning Opportunities
CSET
Visalia
05.2023 - 08.2023
- Executed daily tasks with accuracy and efficiency to maintain operational standards.
- Coordinated with diverse coworkers to solve product and service issues, contributing to goal achievement.
- Partnered with cross-functional teams to improve project outcomes and meet established objectives. to achieve goals.
Education
GED -
Visalia Adult School
Visalia, CA06-2021
Skills
- Point-of-sale operation
- Food preparation
- Cash handling
- Inventory management
- Customer engagement
- Customer assistance
- Client transportation
- Effective communication
- Leadership qualities
- Willingness to learn
- Dependability and work ethic
Certification
- Basic First Aid Course
- BLS CPR
- Food Handlers Certificate
- Drivers License
Timeline
Crew Member
Mcdonalds
12.2025 - Current
IHSS Care Provider
In Home Support Services
05.2023 - Current
Environmental Cleaning Opportunities
CSET
05.2023 - 08.2023
Volunteer
Central Valley Recovery Services
04.2023 - Current
GED -
Visalia Adult School