Serena Machado
Brampton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server
Wok of Fame
01.2022 - Current
- Greeting customers and touring them around the restaurant
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintaining Customer Service and cleanliness
- Taking customers drink orders and assisting with special requests
- Billing out customers and welcoming them back
- Managing parties ranging from 10 to 70 people
- Assisting the hostesses with taking customer phone calls and making reservations when needed
- Maintaining a serving section and preparing it for opening the next day
Management/ Sales Lead
Charmed Aroma
09.2021 - 09.2022
- Greeting customers upon arrival and making them feel welcome
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- In charge of opening and closing store procedures.
- Tasked with accepting new shipments and distributing new products onto the sales floor
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Ensuring that the store is meeting it’s hourly sales targets
- Flipping the store for new promotions and price changes
- Informing sales associates of new product, promotions, or price changes
- Keeping other sales associates on track with their sales goal
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Trained, coached, and mentored new sales associates for maximum performance.
Brand Ambassador
| Pandora
10.2018 - 09.2021
- Knowledge of company products, prices, and manufacturing qualities
- Relating product to fit the needs of the customer through storytelling
- Knowing how to build a strong rapport with customers
- Assisting with floor-sets and visuals
- Ability to pace a sale accordingly during busy store hours/holidays
- Assisted in inventory counts and product damage repair counts
- Wrapping product and cashing out customers in a timely fashion
- Knowledge on how to build and lead a strong sale
- Helping co-workers build strong sales using team-selling techniques.
Manager, holder
Stitches
04.2018 - 09.2018
- Responsible for the opening and closing operations of the business
- Making sure company policy is being followed on a regular basis
- Preformed marked performance improvements for employees
- Achieved the stores daily budget by making a plan and implementing it with all staff members to ensure sales
- In charge of receiving shipment as well as shipping out old product
- Accountable for the completion of weekly employee training exercises
- Working with management as a team to oversee the success of the business
- Keeping track of the stores sales at various times through the workday and compare them to last year’s data
- Using the company email on a daily basis to communicate with members of the company regarding the store
- Trained new hires on how to do stock, clean to company standard and operate cash registers
- Taught employees and answered questions regarding company policy.
Sales Associate/ Cashier
Stitches
12.2016 - 04.2018
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customer’s needs
- Prepared merchandise for sales floor
- Worked collaboratively in a team environment
- Developed positive customer relationships through friendly greetings and customer service
- Kept work areas clean and neat; maintained visual appeal of the store
- Prioritized and accomplished wide ranges of tasks each shift
- Ensured a positive customer experience on the sales floor and at the cash desk
- Processed cash transactions effectively and in a timely manner.
Education
Human Resources And Business Administration
Sheridan College
Mississauga, ON01.2023
Human Resources Management
York University
Toronto, ON05.2020
Central Peel Secondary School
2016
Skills
- Team Leadership
- Workflow Coordination
- Project management
- Goal Oriented
- Professional
- Time management skills
- Sales Expertise
- Cash Handling
- Guest Relations Management
- Data analysis - Organized
- Fast learner
Accomplishments
- Successfully completed the passport to safety challenge
- (September 2014)
- Certified in WHMIS
- Certified in leadership, customer service, personality inventory and communication (2016)
- Smart Serve certified (2020).
Timeline
Server
Wok of Fame
01.2022 - Current
Management/ Sales Lead
Charmed Aroma
09.2021 - 09.2022
Brand Ambassador
| Pandora
10.2018 - 09.2021
Manager, holder
Stitches
04.2018 - 09.2018
Sales Associate/ Cashier
Stitches
12.2016 - 04.2018
Human Resources And Business Administration
Sheridan College
Human Resources Management
York University
Central Peel Secondary School
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