Serena Lee
Toronto,Canada
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relations Associate
Stickerbeat
Toronto, Ontario
10.2025 - Current
- Assisted in resolving client issues, providing solutions promptly.
- Coordinated product orders and ensured timely delivery to clients.
- Managed client inquiries through email and phone communication effectively.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Bartender and Events Assistant
1611 Studios
Toronto, ON
03.2025 - 08.2025
- Communicated with clients to understand their event requirements and preferences.
- Organized materials and resources needed for successful event execution.
- Provided customer service assistance before, during, and after events.
- Mixed cocktails and beverages according to established recipes and customer preferences.
Server and Barista
The Annex Hotel
04.2024 - 05.2025
- Prepared and served alcoholic and non-alcoholic beverages according to hotel standards and recipes.
- Maintained a clean and organized bar area, ensuring all supplies are stocked and equipment is in good working condition.
- Private Event Service: Provided attentive hospitality at private events such as magazine launch parties, corporate gatherings,
and engagement parties. Ensured seamless guest experiences by accommodating requests, assisting with event logistics, and
maintaining a high standard of service. - Handled guest inquiries and resolved any complaints in a professional manner.
Barista and Social Media Manager
Field Trip Café
06.2021 - 05.2023
- Dynamic social media manager with a track record of creating engaging content and growing online communities.
- Experienced barista with a passion for crafting quality coffee beverages and providing exceptional customer service.
Education
University of Toronto
Toronto, Ontario04.2022
OSSD -
Earl Haig Secondary School
Toronto, Ontario06.2016
Skills
- Excellent customer service skills
- Attention to detail
- Team collaboration
- Creativity and innovation
- Positive attitude and behavior
- Efficient and quick learner
- Ability to problem solve
- Effective oral and written communication skills
- Interpersonal skills
- Administrative support skills
- Multitasking
- Professionalism
- Adaptability
- Research and Information gathering
- Strong work ethic
- Experience in event planning
- Ability to work under pressure, in a fast-paced environment
- Event coordination
- Client engagement
- Conflict resolution
Certification
- OSSD, 06/01/16
- Smart Serve, 06/01/20
References
Available Upon Request
Affiliations
Production Assistant, HYACYN NYC (NYFW 2023 - Present)
Timeline
Client Relations Associate
Stickerbeat
10.2025 - Current
Bartender and Events Assistant
1611 Studios
03.2025 - 08.2025
Server and Barista
The Annex Hotel
04.2024 - 05.2025
Barista and Social Media Manager
Field Trip Café
06.2021 - 05.2023
University of Toronto
OSSD -
Earl Haig Secondary School