Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Serena Le

Toronto,ON

Summary

Highly motivated, reliable and detail-oriented professional with 3 years of customer service experience in the hospitality industry. Dedicated to providing excellent customer service and making operational and procedural improvements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service

Rolltation
Toronto, Ontario
07.2022 - Current
  • Greeting customer with enthusiasm and establishing warm relationships with regular customers.
  • Consulting with customers' wants and needs through thorough conversation and recommending suitable items.
  • Identifying and resolving customer service complaints with grace.
  • Operating POS system to submit orders, process transactions, and monitor sales records.
  • Handling cash and card transactions with high attention to detail, promoting loyalty programs, and applicable coupons.
  • End of day cash counting, documentation, and reporting to daily sales results to manager.
  • Demonstrating team work and leadership when organizing big catering events (coordinating assembly lines, managing team members and logistics)

Server

KAKA All You Can Eat
Toronto, Ontario
09.2021 - 10.2022
  • Welcomed customer with warm greetings and assisted them in the seating process.
  • Answered customers' questions, recommended items, and accurately recorded orders.
  • Worked with POS system to place orders and manage bills.
  • Clearly communicated dining orders to kitchen staff and directed attention to special requests or dietary restrictions.
  • Provided attentive service, proactively assessed customer's needs, and strategically checked in with the customer to ensure a satisfactory dining experience.
  • Collected payments, reconciled cash receipts, and maintained an accurate cash drawer

Education

BBA - Business Management

Toronto Metropolitan University
Toronto, ON
04-2025

Skills

  • Excellent customer service skills
  • Customer understanding and retention
  • Friendly and professional performance
  • Fluent and clear communication skills
  • Transaction handling and accounting
  • Exceptional POS and computer operation

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

Certification

  • Food Handling
  • Smart Serve

Timeline

Customer Service

Rolltation
07.2022 - Current

Server

KAKA All You Can Eat
09.2021 - 10.2022

BBA - Business Management

Toronto Metropolitan University

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Serena Le