Serena Kinney
Citrus Heights
Summary
Dynamic and dedicated professional with over 5 years of customer service experience, adept at multitasking and time management. Committed to delivering exceptional customer experiences while maintaining an organized approach to all tasks. Proven expertise in leading sales teams and managing retail operations to enhance performance, leveraging effective communication and team-building skills to cultivate a collaborative work environment. Strong track record of driving customer satisfaction and achieving sales goals through strategic planning and execution.
Overview
7
7
years of professional experience
Work History
Sales Floor Leader
Buckle
03.2025 - Current
- Trained and mentored team members on effective sales techniques and product knowledge.
- Responsible for leading the team throughout the day with sales, keeping the floor organized, and up to standards.
- Coordinated promotional displays and merchandising efforts to drive foot traffic.
- Demonstrated product and answered questions for prospective customers.
- Collaborated with management to develop training programs for new hires.
- Set goals for my segment, for which I was responsible.
- Developed strong relationships with key clients, ensuring repeat business and personalized service experiences.
- Provided exceptional customer service by addressing concerns promptly, resulting in improved customer loyalty scores.
Receptionist Administrator
Varis
06.2023 - 11.2023
- Organized daily office operations such as filing paperwork, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Maintained reception area cleanliness and tidiness.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Adhered to company policies regarding confidentiality of sensitive information.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Did inventory for both offices once a week.
Sales Associate
Sunglass Hut
04.2023 - 06.2023
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Checked out guests as well as making online orders
- Adjusted/fixed guests sunglasses as needed or requested
Receptionist
Willo Aveda Salon
03.2022 - 01.2023
- My responsibilities as receptionist was to greet and book hair appointments for guests.
- I would open and close register
- Opening shift i had to prepare wet and dry hot towels
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Confirmed appointments with guests a day prior to the appointment date
- Did laundry throughout the day
- sanitized bowls and reception area
- Answered guests questions about hair product
- Made complimentary Coffee and Aveda Tea
Cashier/Sales Associate
Zara
09.2018 - 02.2022
- As a sales associate, I was responsible for running the fitting rooms and running go backs to the floor. I would help guests place online orders with our handheld devices. I also did stock checks if a guest needed a size that wasn't on the sales floor. I would walk the floor and check that the walls and tables were up to standards and that nothing was on the floors, or product in the wrong places.
- As cashier, I opened and closed the registers everyday. That includes counting all of the cash registers in the morning and at closing time and making sure there wasn't any discrepancies. I was responsible for doing money orders every week as well as supply orders for the store. I would make sure that all of the drawers were fully stocked with shopping bags for all registers Mens dept, Kids, and Women's. We get constant returns so I had to make sure the closet was organized and didn't over flow, so me and my fellow cashiers would be multitasking running go backs and checking out. Always had to keep the register area clear and organized throughout the day especially when it was busy.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Center High School
Antelope, CA05.2018
Skills
- Customer Service Management
- Customer Service
- Microsoft Office
- Payment Collection
- Call Handling
- Cash handling
- relationship building
- Sales team leadership
- Team training and development
- Customer relationship management
Education and Training
other
Timeline
Sales Floor Leader
Buckle
03.2025 - Current
Receptionist Administrator
Varis
06.2023 - 11.2023
Sales Associate
Sunglass Hut
04.2023 - 06.2023
Receptionist
Willo Aveda Salon
03.2022 - 01.2023
Cashier/Sales Associate
Zara
09.2018 - 02.2022
High School Diploma -
Center High School