Serena Kang
Rocklin
Summary
Proven track record in enhancing donor safety and increasing sales, notably at Biolife Plasma Services. Expert in phlebotomy and customer service, adept at improving satisfaction and loyalty while strictly adhering to health standards. Achieved significant improvements in operational efficiency and donor experience through skilled patient care and effective conflict resolution.
Overview
4
4
years of professional experience
Work History
Plasma Center Technician
Biolife Plasma Services
01.2024 - Current
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
Public Health Intern
Agency on Aging Area 4
08.2023 - 05.2024
- Coordinated volunteer activities for community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population''s health status.
- Engaged members of public in available resources through friendly and knowledgeable support.
- Improved community health by designing and implementing public health campaigns.
- Collaborated with multidisciplinary teams to develop comprehensive public health strategies.
- Developed targeted interventions to address specific community health concerns.
Physical Therapy Technician
Galena Sport Physical Therapy
08.2022 - 06.2023
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
Beauty Advisor
Ulta Beauty
10.2021 - 03.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Store Team Member
Sierra Trading Post
03.2021 - 07.2021
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Education
Masters in Public Health - Public Health Practice
University of Nevada, Reno
Reno, NV08.2024
Phlebotomy Technician Certification -
CALRegional
Roseville09.2023
Bachelor of Science - Biology
University of Nevada - Reno
Reno, NV05.2022
Emergency Medical Technician Certification -
Truckee Meadows Community College
Reno, NV07.2021
Associate of Science - Biology
Yuba Community College
Marysville, CA05.2020
High School Diploma -
Yuba City High School
Yuba City, CA06.2018
Skills
- First Aid and CPR
- Therapeutic Exercise
- Health Education
- Taking Vitals
- Treatment Administration
- Safety and Cleanliness Standards
- Customer service
- Sales and Promotions
- Conflict Resolution
- Interpersonal Communication
- Patient Care
- Phlebotomy expertise
- Medical Screening
- Donor monitoring
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Plasma Center Technician
Biolife Plasma Services
01.2024 - Current
Public Health Intern
Agency on Aging Area 4
08.2023 - 05.2024
Physical Therapy Technician
Galena Sport Physical Therapy
08.2022 - 06.2023
Beauty Advisor
Ulta Beauty
10.2021 - 03.2022
Store Team Member
Sierra Trading Post
03.2021 - 07.2021
Masters in Public Health - Public Health Practice
University of Nevada, Reno
Phlebotomy Technician Certification -
CALRegional
Bachelor of Science - Biology
University of Nevada - Reno
Emergency Medical Technician Certification -
Truckee Meadows Community College
Associate of Science - Biology
Yuba Community College
High School Diploma -
Yuba City High School
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