Serena Jones
Lake Elsinore
Summary
Friendly, dependable, and detail-oriented professional with strong customer service experience and daily interaction with the public. Skilled in handling in-person and phone communication, managing transactions, maintaining organized workspaces, and supporting team operations. Seeking a receptionist position to contribute strong communication, multitasking, and organizational skills in a professional office environment.
Overview
6
6
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
10.2022 - Current
- Engaged in effective dialogue with clients, families, and care teams to ensure clarity and understanding.
- Ensured confidentiality and managed sensitive information to uphold organizational integrity.
- Maintained detailed logs of daily observations and care interventions to support quality assurance.
- Organized and streamlined scheduling reminders while ensuring effective coordination of routine activities.
- Provided consistent and compassionate assistance to ensure a positive experience for clients and colleagues.
- Coordinated various responsibilities to effectively respond to shifting priorities.
Fresh Clerk
Albertsons
08.2020 - 07.2022
- Provided consistent, friendly customer service while assisting a high volume of customers daily
- Answered customer questions and directed inquiries appropriately
- Maintained accurate records and followed procedures for product handling and rotation
- Demonstrated reliability, punctuality, and attention to detail in a fast-paced environment
- Collaborated with team members to ensure smooth daily operations
- Processed customer transactions efficiently and accurately at checkout stations.
- Maintained store inventory by restocking shelves and organizing product displays.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA06-2019
Skills
- Reception and client support
- Professional phone etiquette
- Scheduling & time management
- Efficient data management skills
- Strong verbal and written communication
- Problem-solving
Timeline
Caregiver
IHSS In Home Support Services
10.2022 - Current
Fresh Clerk
Albertsons
08.2020 - 07.2022
High School Diploma -
Lakeside High School