Serena Hodali
Coquitlam
Summary
Great at problem-solving and leadership, with experience improving customer satisfaction at Cactus Club Cafe by resolving complaints quickly and building strong relationships. I adapt easily, communicate well, and work effectively in team environments, always focused on positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Shift Leader
Cactus Club Cafe
02.2023 - Current
- Dealt with guest issues and special requests.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Took customer information for reservations.
- Delegated tasks, and trained new staff.
Cashier
Aritzia Warehouse Sale
08.2022 - 09.2022
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Pinetree Secondary School
Coquitlam, BC06-2022
Skills
Communication
Problem Solving
Adaptability
Creativity
Teamwork
Active Listening
Critical Thinking
Leadership
Languages
English
Native or Bilingual
Certification
Completed a course in fashion illustration and recieved a certificate.
Timeline
Front Desk Shift Leader
Cactus Club Cafe
02.2023 - Current
Cashier
Aritzia Warehouse Sale
08.2022 - 09.2022
Completed a course in fashion illustration and recieved a certificate.
High School Diploma -
Pinetree Secondary School
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