Serena Guillen
Chino
Summary
Compassionate and detail-oriented Medical Assistant/Receptionist with a strong background in medical office administration and patient support. More than 8 years of experience handling scheduling, patient records, and front-desk operations while maintaining HIPAA compliance. Committed to providing a positive and professional patient experience.
Overview
12
12
years of professional experience
Work History
Banquet Coordinator
Friendly Hills Country Club
Whittier, CA
01.2022 - Current
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Collaborated with clients to customize event experiences, aligning with their vision and goals.
- Directed and managed banquet functions for large number events.
- Collaborated with culinary teams to design customized menus aligning with client preferences and dietary requirements.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
Office Manager
Dr Kular MD
Rancho Cucamonga, CA
06.2014 - 01.2022
- Oversaw daily office operations, ensuring efficient workflow and adherence to protocols.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Coordinated staff meetings, facilitating communication and collaboration among team members.
- Implemented office policies, enhancing compliance with healthcare regulations and standards.
- Streamlined administrative processes, reducing paperwork and improving data management efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Analyzed guest feedback to identify areas for improvement in service quality.
Education
High School Diploma -
Colony High School
Ontario, CASkills
- Client communication
- Guest relations
- Customer service
- Medical terminology knowledge
- Patient scheduling
- Direct patient care
- Data entry
- Reliable team player
- Professionalism and ethics
- Maintaining confidentiality
- Team management
- Staff leadership
Languages
English
Timeline
Banquet Coordinator
Friendly Hills Country Club
01.2022 - Current
Office Manager
Dr Kular MD
06.2014 - 01.2022
High School Diploma -
Colony High School