Serena Gray
Milton,ON
Summary
Dynamic store manager with a proven track record at Oak + Fort, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic inventory management. Recognized for mentoring staff and implementing merchandising strategies that significantly improved sales performance and store aesthetics.
Overview
8
8
years of professional experience
Work History
Store Manager
Oak + Fort
07.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Oak + Fort
06.2022 - 08.2024
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Groupe Dynamite
02.2022 - 05.2022
- Was hand-picked to open an all-new digital concept store experience
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Visual Assistant Manager
Groupe Dynamite
09.2019 - 02.2022
- Organized special events and promotions, designing engaging visuals that effectively communicated marketing messages to customers.
- Implemented seasonal decor changes, keeping the store fresh and current throughout the year.
- Managed inventory and ensured optimal product placement for maximum sales potential.
- Analyzed sales data to identify trends, adjusting product placement accordingly to maximize revenue potential.
- Streamlined store layout, improving overall aesthetic appeal and customer experience.
Keyholder
Groupe Dynamite
07.2018 - 09.2019
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Associate
Groupe Dynamite
09.2017 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Marketing For Fashion And Entertainment
Toronto Film School
Toronto, ON04-2018
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Store merchandising
- Inventory management
Timeline
Store Manager
Oak + Fort
07.2024 - Current
Assistant Manager
Oak + Fort
06.2022 - 08.2024
Store Manager
Groupe Dynamite
02.2022 - 05.2022
Visual Assistant Manager
Groupe Dynamite
09.2019 - 02.2022
Keyholder
Groupe Dynamite
07.2018 - 09.2019
Sales Associate
Groupe Dynamite
09.2017 - 07.2018
Marketing For Fashion And Entertainment
Toronto Film School
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