Serena Giorgio
Mississauga,ON
Summary
Offering friendly and professional demeanor, ready to learn and excel in any environment. Brings understanding of effective guest management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server and Hostess
Moxies Bar & Grill
08.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Bakery Worker
Nova Bakery and Pastry
09.2021 - 08.2022
- Processed customer transactions efficiently and accurately.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Bakery Worker
Irenes Celebrity Cakes and Bakery
09.2020 - 08.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Handled cash transactions efficiently at the bakery counter.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
Education
Bachelor of Arts - Sociology
Western University
London, ON04-2028
High School Diploma -
Philip Pocock Catholic Secondary School
Mississauga, ON06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking Abilities
- Team leadership
- Memory retention
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Certification
- Smart Serve
Timeline
Server and Hostess
Moxies Bar & Grill
08.2022 - 08.2024
Bakery Worker
Nova Bakery and Pastry
09.2021 - 08.2022
Bakery Worker
Irenes Celebrity Cakes and Bakery
09.2020 - 08.2021
- Smart Serve
Bachelor of Arts - Sociology
Western University
High School Diploma -
Philip Pocock Catholic Secondary School
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