Serena Garcia
Oakland
Summary
Compassionate caregiver skilled in meal preparation and adhering to dietary needs. Known for promoting health and safety through excellent kitchen organization and time management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Barnaby Ltd Good Vibrations
Palo Alto
08.2014 - 07.2025
- Recruited, trained, and supervised new employees to increase team productivity.
- Oversaw daily retail operations, including staff scheduling, inventory management, and customer service.
- Prepared monthly reports detailing sales figures, expenses, and profits.
- Managed inventory through cycle counts, audits, and shrinkage control measures.
- Cultivated relationships with key customers and stakeholders to expand business networks.
- Conducted regular staff meetings to communicate objectives and address challenges.
- Supervised receiving and stockroom activities to enhance inventory accuracy and minimize shrinkage.
- Organized merchandise displays aligned with seasonal promotions to drive customer engagement.
- Boosted company sales by developing and implementing strategic marketing approaches.
Caregiver
In-Home Care
Oakland
04.2024 - 03.2025
- Provided companionship and assisted with daily living activities.
- Monitored food intake and hydration to support overall health and well-being.
- Prepared nutritious meals in accordance with dietary guidelines.
- Assisted elderly father with daily meal preparation following a diabetic and dietary needs.
- Ensured clean and sanitary kitchen environment to promote health and safety.
- Managed grocery shopping and organized food supplies.
- Administered medications according to care plans and documented compliance.
- Coordinated transportation for medical appointments and social outings to enhance client engagement and access to care.
- Provided support during transfers from bed to chair or wheelchair to ensure safe ambulation and prevent falls.
Loss Prevention Manager
H&M Hennes & Mauritz
San Francisco
06.2011 - 01.2014
- Created loss prevention strategies that targeted shoplifting and employee theft, contributing to overall security enhancement.
- Apprehended and detained shoplifters following legal and company protocols.
- Led investigations into internal theft and employee misconduct incidents.
- Trained staff on security protocols and theft prevention techniques.
- Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
- Conducted regular audits in high-risk departments to secure merchandise and reduce profit loss.
- Established and maintained CCTV surveillance systems in all store locations to enhance security.
- Collaborated with store management to identify and resolve loss prevention issues, fostering a culture of accountability.
- Traveled out of state for new store openings to recruit, hire and train new Loss Prevention agents and train store managers and staff Loss Prevention protocols.
- Facilitated special events through resource allocation for Black Friday designer events and new store openings.
Senior Loss Prevention Manager
Forever 21
San Francisco
02.2007 - 06.2011
- Conducted investigations on internal theft cases, delivering reports to corporate.
- Interviewed individuals suspected of internal theft or shoplifting.
- Monitored CCTV cameras to identify suspicious activity, enhancing overall store security.
- Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
- Organized store audits and quarterly inventory audits.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
Education
Diploma - Medical Assistant
Bryman College
CA10-2013
Skills
- Food preparation and meal service
- Food safety & sanitation
- Basic nutrition knowledge
- Following special diets (low sodium, soft foods, etc)
- Cleanliness & kitchen organization
- Time management & reliability
- Patient/resident support
Certification
- Food Handler Certificate
Timeline
Caregiver
In-Home Care
04.2024 - 03.2025
Store Manager
Barnaby Ltd Good Vibrations
08.2014 - 07.2025
Loss Prevention Manager
H&M Hennes & Mauritz
06.2011 - 01.2014
Senior Loss Prevention Manager
Forever 21
02.2007 - 06.2011
Diploma - Medical Assistant
Bryman College