Serena Folden
Victorville
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
GLOBAL PARATRANSIT INC.
Gardena, CA
06.2025 - Current
- Answer phone calls, book reservations, modify reservations or cancellations. Excellent customer service skills
Assistant Manager
Misters
Victorville, CA
09.2023 - 10.2024
- Assisted in managing daily operations, driving noticeable improvements in team efficiency and customer satisfaction.
- Implemented a new customer feedback system, gathering insights that contributed to substantial improvements in product offerings.
- Fostered a positive team culture by mentoring staff, which resulted in increased morale and reduced turnover rates.
Customer Service Representative
Chevron
Redondo Beach, CA
06.2021 - 09.2022
- Trained new staff on effective customer interaction techniques, fostering a supportive environment that improved overall team performance.
- I handled cashier, while serving exceptional customer service.
- I trained new hires on how to work a POS properly.
- I deescalated problematic customer concerns, in a professionally maintained calmly demeanor.
Sorter/Packer
CIS International LLC
Gardena, CA
01.2020 - 06.2020
- Developed a new labeling system, reducing errors in product identification and enhancing overall packing speed.
- I sorted and packed fish that shipped internationally, I sorted cups and bagged the fish.
RESTAURANT TEAM MEMBER
Polly's Pies
Gardena, CA
06.2019 - 01.2020
- Assisted kitchen staff in food preparation, fostering teamwork and improving service speed during peak hours.
- I handled the cashier and packaged the food in a fast paced manor.
- I cleaned the seating area and restrooms.
Education
No Degree - Business
George Kiriyama Adult Continuation
Gardena, CASkills
- Training & development
- Professional email communication
- Guest services
- Assistant manager experience
- Organizational skills
- Driving
- Warehouse experience
- Cash Handling
- Typing
- Clean workspace
- Car wash
- Customer support
- Computer skills
- Merchandising
- Customer retention
- Dependability
- Outdoor work
- POS systems
- Customer relationship management
- Administrative experience
- Upselling
- Processing cash transactions
- Customer service
- Retail sales transactions
- Phone etiquette
- Store Management Experience
- Store opening/closing procedures
- Call center
- Phone communication
- Food Preparation
- Customer relationship building
- Math
- Face-to-face communication
- Windows
- Supervising experience
- Store management
- Phone answering
- Teamwork
- Office experience
Certification
- CPR Certification
- First Aid Certification
- Driver's License
- Non-CDL Class C
- Food Handler Certification
Timeline
Call Center Representative
GLOBAL PARATRANSIT INC.
06.2025 - Current
Assistant Manager
Misters
09.2023 - 10.2024
Customer Service Representative
Chevron
06.2021 - 09.2022
Sorter/Packer
CIS International LLC
01.2020 - 06.2020
RESTAURANT TEAM MEMBER
Polly's Pies
06.2019 - 01.2020
No Degree - Business
George Kiriyama Adult Continuation