Serena Fiddler Rae
Summary
Sioux Lookout,Ontario
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Youth Facilitator
Sioux Lookout First Nations Health Authority
09.2024 - Current
- Establishes and maintains a close working relationship with community health leadership and health and youth program staff to build capacity, promote awareness, and develop self-determination in programming and services
- Works closely with regional high schools to support community wellbeing initiatives amongst youth.
- Supports and builds capacity of community-based workers through acting as a mentor; developing and providing resources on the promotion of public health for youth; providing training, conducting workshops; and creating a network of youth workers.
- Build capacity of youth around priority health issues
Crisis Response Worker
NNEC- Pelican Falls Wellness Centre
3 2023 - 07.2024
- Respond to emergency and routine calls
- Attend to calls for assistance under the Crisis Response Services.
- Assess the situation and to contact emergency services
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Youth Wellness Worker
Pelican High Peak Youth Healing Lodge
02.2022 - 03.2023
- Collaborated on the planning and implementation of a variety of community activities/events to promote the personal wellness of youth
- Developed, implemented and coordinated a variety of mental health-related healing activities
- Lead and participated in youth program activities
- Ensure that youth are engaged and connected to programming and supports offered
Multi-Purpose Worker/Student Support Worker
Windigo First Nations Council
08.2021 - 02.2022
- Providing transportation of students to appointments, the school, the airport, and other places as needed.
- Supervising and monitoring of students’ attendance, academic progress, and behaviour patterns
- Provide emergency assistance and support for students, parents, and boarding homes
- Monitor the physical, emotional, and developmental patterns of the students
- Make referrals to counselling for students as needed
Airport Customer Service Agent
Wasaya Airways Limited
11.2020 - 08.2021
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets and checking baggage
- Informed clients of essential travel information, such as travel times, transportation connections, and medical requirements to facilitate quality service.
Residential Care Worker
Tikinagan Child And Family Services
02.2020 - 09.2020
- Tikinagan CFS maintain foster homes through visitations on a regular basis and respond to referrals for opening Provisional and Foster Homes.
- Submit reports, assessments and documentation on a timely basis to substantiate these visits and is responsible for the case management of foster care files provide crisis intervention and support services to foster parents.
Case Aide Worker
Tikinagan Child And Family Services
06.2018 - 01.2020
- Provide supervision with structured activities for children in care, until a suitable placement was found.
- Working one on one with a child who is placed with a foster family, to provide support for that child Transport and/or supervising children in Tikinagan care to attend medical appointments, family visits, etc.
- Provide assistance with community events or crisis response such as cooking, serving or transportation Ensured case notes and log book documentation are completed.
Child Care Worker
Tikinagan Child And Family Services
09.2015 - 06.2018
- Tikinagan CFS Develop a trusting relationship with children in care through regular visits and contact.
- Assess their needs and develop a plan of care for each child in care, working with the child, foster parents, local service providers, Chief and Council and others as appropriate.
- Arrange or provide services to meet the needs of children in care Keep the Supervisor informed of key issues and serious occurrences.
- Complete case notes on all case activities, and maintain up to date documentation for children care files.
Bookkeeper
Sandy Lake Community Development Inc
01.2015 - 09.2015
- Processing accounts payable and accounts receivable
- Managing bank reconciliations and payroll processing
- Performing month-end closings.
- Maintained and processed invoices, deposits and money logs.
Office Clerk and Cashier
Northern Stores
06.2014 - 12.2014
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
White Pines Collegiate And Vocational School
Sault Ste. Marie, ON 09.2010 - 06.2014
Skills
- MS Office
Case Management
Confidential case documentation
File management
Relationship development
Active Listener
Communication
Self-motivated professional
Dependable and Responsible
Certification
Mental Health First Aid First Nations Training
Additional Information
To be available upon request
Timeline
Youth Facilitator
Sioux Lookout First Nations Health Authority
09.2024 - Current
Youth Wellness Worker
Pelican High Peak Youth Healing Lodge
02.2022 - 03.2023
Multi-Purpose Worker/Student Support Worker
Windigo First Nations Council
08.2021 - 02.2022
Airport Customer Service Agent
Wasaya Airways Limited
11.2020 - 08.2021
Residential Care Worker
Tikinagan Child And Family Services
02.2020 - 09.2020
Case Aide Worker
Tikinagan Child And Family Services
06.2018 - 01.2020
Child Care Worker
Tikinagan Child And Family Services
09.2015 - 06.2018
Bookkeeper
Sandy Lake Community Development Inc
01.2015 - 09.2015
Office Clerk and Cashier
Northern Stores
06.2014 - 12.2014
High School Diploma -
White Pines Collegiate And Vocational School
09.2010 - 06.2014
Crisis Response Worker
NNEC- Pelican Falls Wellness Centre
3 2023 - 07.2024
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