Serena Cummings
Stockton
Summary
Versatile and dynamic professional with a proven track record at Amazon, McDonald's, and other restaurants, excelling in customer service expertise and warehouse safety. Demonstrated ability to reduce damages by adhering to strict guidelines, alongside fostering positive work cultures through effective communication. Skilled in multitasking and organization, ensuring high-quality standards and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Fulfillment Center Associate
Amazon
10.2023 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
In-Home Healthcare Provider
Home Instead Senior Care
04.2023 - 11.2023
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Maintained accurate and timely documentation of patient care activities, including medication administration records and treatment notes.
- Managed complex medical equipment in the home setting safely while maintaining strict adherence to cleanliness protocols for infection control purposes.
- Reduced hospital readmissions by closely monitoring patients for signs of complications or deterioration in condition.
- Assisted patients with mobility issues through gentle physical therapy exercises designed to improve strength, flexibility, and range of motion.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
Fulfillment Center Associate
Amazon
10.2022 - 02.2023
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
Drive-Thru Cashier
McDonald's
05.2018 - 09.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Graveyard Shift Manager
Del Taco
08.2021 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Restaurant Shift Manager
Taco Bell
02.2015 - 04.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
Crew Member Trainer
Cold Stone Creamery
02.2015 - 12.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Nursery Assistant
Christian Life Assembly
12.2013 - 12.2014
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Enhanced children''s development by implementing age-appropriate educational activities and playtime.
- Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
Education
No Degree - ASL Interpreting, Special Education
Antelope Valley College
Lancaster, CASkills
- Cleaning and sanitation
- Taking and preparing orders
- Accurate money handling
- Customer complaint resolution
- Customer Service Expertise
- Health and safety regulations
- Personal Care Support
- Housekeeping tasks
- Multitasking and organization
- Warehouse safety
Languages
Spanish
Elementary
ASL
Limited Working
Timeline
Fulfillment Center Associate
Amazon
10.2023 - Current
In-Home Healthcare Provider
Home Instead Senior Care
04.2023 - 11.2023
Fulfillment Center Associate
Amazon
10.2022 - 02.2023
Graveyard Shift Manager
Del Taco
08.2021 - 04.2022
Drive-Thru Cashier
McDonald's
05.2018 - 09.2022
Restaurant Shift Manager
Taco Bell
02.2015 - 04.2018
Crew Member Trainer
Cold Stone Creamery
02.2015 - 12.2015
Nursery Assistant
Christian Life Assembly
12.2013 - 12.2014
No Degree - ASL Interpreting, Special Education
Antelope Valley College
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