Serena Couloures
Brentwood,CA
Summary
Talented and personable Realtor dedicated to facilitating seamless transactions for buyers and sellers. Offering expertise in contract negotiation and client relationship management with over 11 years of experience. Adept at coordinating and executing home tours and open houses to garner interest and foster rapport with potential and existing clients. Enthusiastic and communicative with excellent understanding of escrow processes, financial requirements and the importance of working in a collaborative effort.
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Sequoia Equities
10.2022 - Current
- Facilitated property tours, showcasing amenities
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed strong relationships with residents, fostering community engagement through events and feedback initiatives.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Enhanced community atmosphere by planning and executing engaging resident events.
Licensed Realtor
Corcoran Global Living
07.2020 - 06.2024
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Accompanied buyers during property inspections.
- Promoted listings on social media and print advertisements.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted properties via advertisements, open houses and multiple listing services.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Developed bid presentations for buyers and sellers, answering questions and promoting property features.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
Licensed Realtor
Intero Real Estate Services
08.2018 - 07.2020
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Accompanied buyers during property inspections.
- Promoted listings on social media and print advertisements.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted properties via advertisements, open houses and multiple listing services.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Developed bid presentations for buyers and sellers, answering questions and promoting property features.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
Licensed Realtor
Intero Real Estate Services
01.2013 - 08.2018
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Accompanied buyers during property inspections.
- Promoted listings on social media and print advertisements.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted properties via advertisements, open houses and multiple listing services.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Developed bid presentations for buyers and sellers, answering questions and promoting property features.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Education
Psychology
California State University - Sacramento
Sacramento, CAChild Development
Skyline College
San Bruno, CAChild Development
College of San Mateo
San Mateo, CASkills
- Property Management
- Leasing and Sales
- Networking and Prospecting
- Sales and Marketing Strategy
- Property Research
- MLS Data Entry and Maintenance
- Buyer and Seller Representation
- Client Relations
- Verbal and Written Communication
- Client Rapport and Retention
- Real Estate Sales Expertise
- Customer service expertise
- Fair housing policies
- Lease agreements
- File management
- CRM software
- Fair housing regulations
- Building rapport
- Property tours
- Creative problem solving
- Prospect qualification
- Relationship building
DRE License #
01922198
Timeline
Leasing Consultant
Sequoia Equities
10.2022 - Current
Licensed Realtor
Corcoran Global Living
07.2020 - 06.2024
Licensed Realtor
Intero Real Estate Services
08.2018 - 07.2020
Licensed Realtor
Intero Real Estate Services
01.2013 - 08.2018
Child Development
Skyline College
Psychology
California State University - Sacramento
Child Development
College of San Mateo
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