Serena Chu
Coquitlam,Canada
Summary
Experienced customer service professional with a strong background in technical support, telecommunications, logistics, and hospitality. Proven ability to manage high-volume interactions, resolve complex issues, and build lasting customer relationships. Adaptable, detail-oriented, and committed to delivering excellent service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative (RONA Account & Logistics)
Transource Freightways
Coquitlam, BC
01.2025 - 02.2026
- Managed customer service operations for RONA account logistics and freight coordination
- Scheduled shipments and coordinated with drivers and warehouses
- Resolved delivery issues and ensured timely communication with clients
- Maintained accurate shipment records and documentation
RPP / Loyalty Customer Service Representative (WFH)
Rogers / Fido Communications
04.2022 - 12.2024
- Assisted customers with loyalty programs, retention, and account management
- Resolved billing concerns and provided tailored solutions to retain customers
- Delivered high-quality support in a remote work environment
Technical Support / Customer Service Representative
Shaw Cable
11.2018 - 10.2022
- Provided technical troubleshooting for internet, cable, and phone services
- Assisted customers with account inquiries, billing, and service upgrades
- Diagnosed and resolved technical issues efficiently
- Delivered excellent customer experiences in a high-volume call center
Head Bartender / Server
Patron Tacos & Cantina
03.2015 - 10.2017
- Led bar operations, including staff coordination and inventory management
- Delivered exceptional customer service in a fast-paced hospitality setting
- Handled cash transactions and maintained accurate records
- Trained new staff and ensured quality service standards
Education
High School Diploma -
Vancouver Technical Secondary School
Vancouver, BCSkills
- Customer Service & Client Relations
- Technical Support & Troubleshooting
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Team Collaboration & Communication
- CRM Systems & Microsoft Office (including Excel)
Certification
- Hairdressing Licence
- Serving It Right Certification
- Bartending Certification
- FoodSafe Certification
Additional Information
- Strong ability to work both independently and as part of a team
- Comfortable working in fast-paced, high-pressure environments
- Flexible and adaptable with scheduling
Languages
English
Native or Bilingual
Timeline
Customer Service Representative (RONA Account & Logistics)
Transource Freightways
01.2025 - 02.2026
RPP / Loyalty Customer Service Representative (WFH)
Rogers / Fido Communications
04.2022 - 12.2024
Technical Support / Customer Service Representative
Shaw Cable
11.2018 - 10.2022
Head Bartender / Server
Patron Tacos & Cantina
03.2015 - 10.2017
High School Diploma -
Vancouver Technical Secondary School