Serena Chagan
North York,Canada
Summary
Detail-oriented Content Creator and Copywriter with extensive knowledge of social media optimization and digital marketing. Committed to unique and aesthetically pleasing content with a talent for adapting to changing markets and enhancing the viewers' experience. Successful at posting frequently and using content management systems to best connect with new and current audiences.
Overview
12
12
years of professional experience
Work History
Content Creator & Copywriter
Proud Mouth
09.2021 - 11.2023
- Worked with clients to create content for their social media and meet their brand marketing needs
- Wrote, edited and created editorial calendars, podcast summaries and syndication schedules to ensure they were articulate and optimized for SEO and online reading standards
- Implemented strategies and tactics to grow followers on social media channels.
- Developed high quality social media content based on individual episodes and SEO standards
- Created and ran a video editing team with the main goal of diversifying media content for high profile clients.
Server
Ink Entertainment
07.2021 - 08.2021
- Created an exceptional guest experience by staging tables for food service, delivering drinks and food
- Optimized section turnovers, table maintenance and bar-back duties
- Warmly greeted guests and attended to their needs in a timely manner.
- Cultivated warm relationships with regular customers.
Head Counsellor
Camp Chimo
06.2019 - 08.2019
- Managed a group of over 20 campers at a time from ages 5 to 14
- Coordinated, conducted and supervised all recreational activities for children and young teenagers
- Managed assistant staff by developing roles/responsibilities and completing performance reviews
- Dealt with struggling campers on a day-to-day basis and created alternative activities up to their level of understanding.
Assistant Teacher
Spirit of Math Schools
01.2012 - 01.2019
- Managed and supervised classes with over 25 students including classroom management practices
- Conducted class drills and mental math assignments up to teachers’ standards
- Supervised group work and worked one-on-one with struggling students
- Marked and recorded homework, tests and in-class quizzes.
Education
Bachelor of Arts - Honours Specialization in Media, Information and Technoculture
Western University
London, ON01.2022
Skills
- Attention to Detail
- Creative Thinking & Problem Solving
- Customer Relations
- Calm Under Pressure
- Written Communication
- Teamwork and Collaboration
- Google SEO Analytics
- Microsoft, Google & Apple Operating Systems
- First Aid & CPR
- Smart Serve Certificate
Languages
English
Native or Bilingual
Portuguese
Full Professional
French
Professional Working
Philanthropy
- Ismaili Student's Association - Volunteer
- Western Women in Leadership - Event Volunteer
- Autism Awareness Association - Events & Weekly Buddy Volunteer
Timeline
Content Creator & Copywriter
Proud Mouth
09.2021 - 11.2023
Server
Ink Entertainment
07.2021 - 08.2021
Head Counsellor
Camp Chimo
06.2019 - 08.2019
Assistant Teacher
Spirit of Math Schools
01.2012 - 01.2019
Bachelor of Arts - Honours Specialization in Media, Information and Technoculture
Western University
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