Summary
Overview
Work History
Education
Skills
Timeline
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Serena Brown

Châteauguay,Canada

Summary

Experienced Bilingual professional with 8 years of expertise in account management, process analysis, and compliance monitoring. Skilled in evaluating client needs, providing tailored solutions, and delivering exceptional support to ensure operational efficiency. Proficient in fraud detection, dispute resolution, and fostering long-term client relationships. Recognized for attention to detail, effective problem-solving, and the ability to adapt solutions to meet diverse business requirements.

Overview

18
18
years of professional experience

Work History

Merchant Onboarder

Sekure Payment Solutions
01.2017 - Current
  • Manage and support merchant accounts from activation, ensuring seamless on-boarding and compliance.
  • Analyze client files and business profiles to identify and implement tailored card processing solutions.
  • Collaborate with team to assess and refine proposed processing solutions, suggesting alternative equipment as needed.
  • Educate merchants on lawful processing practices, dispute/charge back management, and compliance.
  • Monitor transaction activity for abnormalities and report suspected fraud to mitigate risk.
  • Develop strong client relationships by providing exceptional service and proactive account monitoring.
  • Research industry-specific processing needs to recommend best practices and suitable solutions.
  • Stay updated on regulatory changes and industry trends to ensure compliance and operational efficiency.

Cashier

Giant Tiger
01.2014 - 01.2017
  • Provided excellent customer service across various departments.
  • Processed cash, credit, and debit transactions, issued receipts, and provided accurate change, ensuring efficient and prompt service.
  • Balanced the cash register accurately at the end of each shift to ensure proper accounting.
  • Managed inventory across assigned departments by restocking items, conducting regular checks, and verifying orders to ensure continuous department readiness.
  • Supplied tobacco products and produced lottery tickets in accordance with company policies and legal regulations.
  • Maintained a thorough understanding of laws governing the sale and distribution of lottery tickets and tobacco products.

Cashier, Bus girl, and Dishwasher

Poutinerie Québécoise
01.2011 - 01.2013
  • Operated the cash register, processed customer payments, and ensured accurate cash handling.
  • Provided exceptional customer service by addressing inquiries and resolving complaints in a professional manner.
  • Cleared, cleaned, and reset tables efficiently to ensure a welcoming dining environment.
  • Washed dishes and kitchen utensils, maintaining cleanliness and compliance with health and safety standards.
  • Performed routine cleaning tasks, including sweeping, mopping, sanitizing surfaces, and restocking supplies to uphold hygienic standards.
  • Assisted with inventory management by monitoring supplies and reporting shortages to management.
  • Collaborated with team members to ensure smooth restaurant operations during peak hours.

Assistant coordinator and assistant cook

Trail's End camp
01.2008 - 01.2009
  • Actively participated in diverse workshops to enhance skills and contribute to group learning experiences.
  • Facilitated and led engaging recreational activities to promote participation and enjoyment.
  • Assisted in meal preparation by performing basic food prep tasks and ensuring timely support for kitchen staff.
  • Maintained cleanliness and organization of counters, floors, and workspace to uphold hygiene standards.
  • Washed dishes, sanitized kitchen tools, and regularly emptied trash to ensure a clean and functional environment.

Education

Professional Certificate - UX Design

Google
02-2026

Skills

  • Account management
  • Client support
  • Business management solutions
  • Workflow optimization
  • Operational efficiency
  • Compliance monitoring
  • Research
  • Fraud detection
  • Risk mitigation
  • Dispute resolution
  • Business needs assessment
  • Tailored solution development
  • Effective communication
  • Problem-solving
  • Marketing techniques
  • Team collaboration
  • Rapport and relationship building
  • Operations management
  • Data confidentiality

Timeline

Merchant Onboarder

Sekure Payment Solutions
01.2017 - Current

Cashier

Giant Tiger
01.2014 - 01.2017

Cashier, Bus girl, and Dishwasher

Poutinerie Québécoise
01.2011 - 01.2013

Assistant coordinator and assistant cook

Trail's End camp
01.2008 - 01.2009

Professional Certificate - UX Design

Google

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Serena Brown