Serena Barragan
Garden Grove
Summary
Proven Associate at In N Out, adept in customer service and complex problem-solving, significantly enhanced customer satisfaction and engagement. Skilled in cash handling and relationship building, consistently delivering courteous, professional service and maintaining optimal operational efficiency. Highly efficient associate, well established in fast-paced and challenging environments.
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Capital Grille
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Associate
In N Out
05.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across teams.
- Greeted customers and helped with questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Science - Diagnostic Medical Sonography
Orange Coast College
Costa Mesa, CA06.2026
Skills
Customer Service
Time Management
Attention to Detail
Customer interaction
Cash Handling
Customer Engagement
Complex Problem-Solving
Courteous and Professional
Flexible Schedule
Relationship Building
Certification
- Food Handler's Card – Various State-Specific Health Departments.
Timeline
Host
Capital Grille
08.2024 - Current
Associate
In N Out
05.2024 - Current
Associate of Science - Diagnostic Medical Sonography
Orange Coast College
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