Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Amaya

Ontario

Summary

Dedicated psychology graduate with an Associate’s degree in Psychology and a strong passion for education, student development, and mentorship. With a background in behavioral analysis, communication, and problem-solving, I am committed to applying psychological principles to support students' academic and personal growth. My experience in customer service, team training, and conflict resolution has strengthened my ability to connect with individuals from diverse backgrounds, fostering inclusive and supportive learning environments.

I am eager to contribute to an educational setting where I can help students overcome challenges, stay motivated, and develop the skills necessary for long-term success. My strong interpersonal and mentoring skills enable me to build meaningful relationships with students, parents, and educators, ensuring a collaborative approach to learning and development. Passionate about guiding and inspiring students, I am seeking a role that allows me to apply my psychology background to support their educational journey and overall well-being.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon Flex
07.2023 - 02.2025
  • Managed time-sensitive deliveries to ensure customer satisfaction and meet performance metrics
  • Maintained detailed records of deliveries and effectively resolved customer issues
  • Utilized problem-solving skills to navigate logistical challenges and optimize routes

Universal Ambassador

Amazon Warehouse
08.2017 - 03.2018
  • Mentored and trained new hires, fostering a collaborative and productive work environment
  • Simplified shipping and receiving workflows, increasing team productivity by 100%
  • Tracked attendance, monitored participant progress, and provided constructive feedback to improve performance
  • Applied interpersonal communication skills to enhance team dynamics and employee satisfaction

Gift Shop Associate

Disneyland
12.2016 - 09.2017
  • Delivered personalized customer service, enhancing guest experiences and increasing satisfaction
  • Created visually appealing merchandise displays and managed inventory to optimize sales
  • Improved brand engagement through effective communication and knowledge-sharing
  • Collected customer feedback to inform process improvements and ensure alignment with company goals

Education

Associate's degree - psychology

Chaffey College
Rancho Cucamonga, CA
05.2025

Skills

  • Behavioral Health
  • Computer Skills
  • Microsoft word
  • Training & Mentorship
  • Computer literacy
  • Customer Relations
  • Customer Service
  • Problem Resolution
  • Conflict Resolution
  • Time Management
  • Behavior management

Timeline

Delivery Driver

Amazon Flex
07.2023 - 02.2025

Universal Ambassador

Amazon Warehouse
08.2017 - 03.2018

Gift Shop Associate

Disneyland
12.2016 - 09.2017

Associate's degree - psychology

Chaffey College
Serena Amaya