Seren Franklin
Ottawa,ON
Summary
I’m a reliable and hardworking 19 year old with four years of experience in fast paced jobs like customer service, food service, sales, and childcare. I’m quick to learn, great with people, and always focused on keeping things running smoothly and making sure guests feel welcome. I work well under pressure, stay organized, and bring a positive attitude to every shift.
Overview
4
4
years of professional experience
Work History
Crew Member
Barburrito
Ottawa, ON
05.2025 - Current
- Check and record temperatures of hot/cold food items regularly
- Prepare food following safety and recipe standards
- Rotate inventory using the FIFO method
Mystery Shopper
Marketforce Information LLC
Ottawa, ON
10.2024 - Current
- Paying attention to details like cleanliness, employee behaviour and service speed
- Assessing the quality of the product or service, including the freshness of ingredients, temperature, presentation, etc
- Writing reports with unbiased and constructive feedback about my experience
Sales Representatives (DTD)
East Angus Grocery
Ottawa, ON
11.2024 - 02.2025
- Demonstrate products and services, explaining their features and benefits
- Answering questions, handling objections and overcoming rejections
- Persuading potential customers to buy
Host
Lone Star Texas Grill
Ottawa, ON
08.2023 - 07.2024
- Welcome guests with a warm greeting, setting a friendly tone as the first and last impression
- Support servers when needed, such as carrying drinks, bussing tables, refilling water, etc
- Maintain the waitlist and seating chart, quote accurate wait times, and track available tables
Concessions Worker
Aramark at the Canadian Tire Centre
Ottawa, ON
08.2023 - 07.2024
- Keeping work areas clean, sanitary and safe
- Receiving inventory, moving food and supplies and restocking products
- Working in a fast paced, high pressure environment
Line Cook/Prep Cook
East Side Mario's Restaurant
Ottawa, ON
07.2022 - 09.2022
- Preparing, cooking and plating meals
- Carrying in food deliveries, bringing food from the storeroom and disposing of waste
- Checking sell-by dates and rotating stock
Crew Member
McDonald's
Ottawa, ON
10.2021 - 06.2022
- Operate POS systems
- Assemble and package orders quickly and correctly for dine-in, drive-thru and deliveries
- Work efficiently in a fast paced team environment during busy periods
Education
Notre Dame High School
Ottawa06.2023
Skills
- Guest services
- Hospitality
- Food preparation
- Outside sales
- Time management
- Marketing
Extracurricular History
Royal Air Cadets (Squadron 211) - Ottawa, ON
Cadet
- Participated in survival training programs focused on leadership, discipline and aviation knowledge
- Followed strict codes of conduct and uniform standards, demonstrating reliability, respect and attention to detail
- Took part in team drills, community events and volunteer activities
Girl Guides of Ottawa - Ottawa, ON
Girl Guide
- Participated in team based activities focused on leadership, problem-solving and outdoor skills
- Contributed to community service projects, fundraising events, and local volunteering efforts
- Earned badges through commitment, learning and hands-on experience in areas like first-aid, cooking and environmental care
Timeline
Crew Member
Barburrito
05.2025 - Current
Sales Representatives (DTD)
East Angus Grocery
11.2024 - 02.2025
Mystery Shopper
Marketforce Information LLC
10.2024 - Current
Host
Lone Star Texas Grill
08.2023 - 07.2024
Concessions Worker
Aramark at the Canadian Tire Centre
08.2023 - 07.2024
Line Cook/Prep Cook
East Side Mario's Restaurant
07.2022 - 09.2022
Crew Member
McDonald's
10.2021 - 06.2022
Notre Dame High School