SEREEN MANSOUR
Davis
Summary
Dedicated customer service professional with experience resolving guest concerns and facilitating smooth transactions. Experienced in cash handling, register operations, and training new cashiers while maintaining efficient performance in high-volume settings. Strong communicator with excellent teamwork and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Baba K Restaurants
Rancho Cucamonga
06.2022 - 06.2024
- Delivered excellent customer service by promptly assisting guests and resolving concerns to enhance customer satisfaction
- Processed cash and card transactions accurately using POS systems
- Trained and mentored new cashiers on register operations and customer service expectations to ensure consistent service quality
- Managed high-volume transactions efficiently during busy periods to minimize wait times and improve customer flow
- Balanced cash drawers and maintained accurate financial records at shift close
- Ensured checkout area remained clean and organized throughout shifts
- Assisted team members across multiple roles during peak business hours
Education
Bachelor of Science - Managerial Economics
University of California, Davis
Davis, CA06-2027
Associate of Science - Business Administration
Chaffey College
05-2025
Skills
- Cash Handling
- POS System Operation
- Customer Service
- Team Leadership
- Staff training
- Attention to Detail
- Problem Solving
- Time Management
- Multitasking
- Team Collaboration
- Communication Skills
- Microsoft Office
- Conflict Resolution
Timeline
Cashier Team Lead
Baba K Restaurants
06.2022 - 06.2024
Bachelor of Science - Managerial Economics
University of California, Davis
Associate of Science - Business Administration
Chaffey College