Seraiah Storer
Murrieta
Summary
Dedicated Customer Service Associate with expertise in point-of-sale systems and order processing. Proven ability to enhance customer satisfaction and resolve complaints efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
At Home Decor Superstore
Temecula
02.2024 - Current
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Resolved customer complaints swiftly to ensure satisfaction and retention.
- Collaborated with team members to enhance store operations and customer service.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
- Maintained product displays and ensured shelves were stocked with merchandise.
Guest Advocate
Target
Murrieta
10.2022 - 03.2024
- Performed cashier duties such as processing payments, returns, and exchanges accurately
- Processed online orders using point-of-sale systems.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Coordinated team schedules to optimize resource allocation and coverage.
- Directed and supervised a team of 20 employees in daily operations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Some College (No Degree) - Psychology
Mt. San Jacinto College
San Jacinto, CASome College (No Degree) - Psychology
California State University, San Marcos
San Marcos, CASkills
- Point-of-sale systems
- Professionalism
- Order and refund processing
- Visual merchandising
- Guest services
- Product knowledge
Timeline
Customer Service Associate
At Home Decor Superstore
02.2024 - Current
Guest Advocate
Target
10.2022 - 03.2024
Some College (No Degree) - Psychology
Mt. San Jacinto College
Some College (No Degree) - Psychology
California State University, San Marcos
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