Serah Gabrielle Arevalo
Carson
Summary
Practiced food services professional and leader with 4 months of experience overseeing the performance of hosting, waiting and kitchen teams of up to 7-9 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. ServSafe certified.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Busser
The Walt Disney Company
07.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted with bussing tables and cleaning up spills.
Restaurant Supervisor
Honeybee Foods
10.2022 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maintained accurate records of sales, labor and other costs.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
Store Crew Member
Honeybee Foods
12.2021 - 09.2022
- Conducted demonstrations to highlight features and benefits of products.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Remained calm and composed in tense situations involving angry or upset customers.
- Used in-store system to locate inventory and place special orders for customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Hospitality Management
University Of San Carlos
Cebu, PhilippinesHigh School Diploma -
University of San Carlos
Cebu, Philippines04.2018
Skills
- Sales Operations
- Program Rollout
- Restaurant Policies and Procedures
- Production Efficiency
- Staff Supervision
- Team Coordination
- Health and Safety Standards
- Special Promotions
- Guest Satisfaction
- Sanitation Oversight
- Service Quality
- Task Delegation
Certification
- National Certificate II in Housekeeping Services , Technical Education and Skills Development Authority - 09.26.2019 to 12.10.2019
- National Certificate II in Food and Beverage Services , Technical Education and Skills Development Authority - 02.12.2019 to 05.31.2019
- National Certificate II in Cookery , Technical Education and Skills Development Authority - 02.20.2019 to 05.27.2019
- ServSafe, National Restaurant Association Educational Foundation (NRAEF) - 1.10.23 to 1.10.28
Timeline
Busser
The Walt Disney Company
07.2023 - Current
Restaurant Supervisor
Honeybee Foods
10.2022 - Current
Store Crew Member
Honeybee Foods
12.2021 - 09.2022
No Degree - Hospitality Management
University Of San Carlos
High School Diploma -
University of San Carlos
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