Serah Kinyua
Calgary,AB
Summary
Dynamic Family Managed Agreement Worker with the Government of Alberta, adept at managing funding for over 300 services. Proven problem-solver with exceptional attention to detail, enhancing processes and training new staff. Expert in financial systems and contract reconciliation, ensuring compliance and accuracy while fostering collaboration among stakeholders.
Overview
6
6
years of professional experience
Work History
Family Managed Agreement Worker
Government of Alberta
05.2019 - Current
- Oversee and manage financial funding for over 300 Family Managed services(FMS) agreements, amendments and contracts.
- Verify ongoing eligibility for funding according to the South Zone and provincial funding policies.
- Maintain Individualized Funding payment and financial information Systems like The Consolidated Services System(CSS), Contract Management Administration System(CMAS) and Online Claims Reimbursement system(OCR) for Calgary Region.
- Complete, set up and manage the Disability Services Funds Administrator's electronic payment in 1GX.
- Expert in the area of Individualized Funding for Family Managed Services(FMS). Tracking and reviewing monthly invoice payments, grants payments, overpayment recoveries, year-end contract reconciliations and release advance payments.
- Responsible for completing Post Verification Reviews; review payments supporting documents. Managed Supports program.
- Experience in providing direct customer service to Disability Services families, Funds Administrators, clients and other stakeholders.
- Collaborated with team members and Accounting Officer to streamline processes and enhance productivity.
- Assisted in training new employees on operational processes, procedures, program policies and safety guidelines.
- Participate in worksite continuous improvement meetings, projects and activities.
- Maintain contract reconciliation trackers to ensure current and accurate program information is available.
Education
High School Diploma -
Nakuru High School
Nakuru KE12-1994
Skills
- Problem-solving skills
- Attention to detail
- Data confidentiality
- Teamwork and collaboration
- Decision-making
- Multitasking Abilities with task prioritization skills
- Great organizational and time management skills
- Excellent interpersonal communication
- Great written and spoken communication skill
- Process improvement
Accomplishments
- Documented and created new agreements (contract)and reconciliation trackers for the Calgary region which led to an easy way or keeping track of all the new families coming into the program. The tracker also identifies file assignments.
- Achieved 100% FMS agreements reconciliations which resulted in funds owed by the program's Funds Administrators for more than 3 years being refunded back to the Government of Alberta. By completing this overdue task on timely manner, the yearly agreement's reconciliation process has been streamlined for the team.
- Trained and continue providing training to new hires on the online claims reimbursement process.
Languages
Swahili
Native or Bilingual
Timeline
Family Managed Agreement Worker
Government of Alberta
05.2019 - Current
High School Diploma -
Nakuru High School