SERABETH MULLANEY
San Francisco,CA
Summary
Motivated and results-driven professional with a solid foundation in sales, business development, and marketing. Complemented by experience in communications and client success. Proficient in analyzing goals, developing strategic plans, and executing effectively to drive revenue and surpass targets. Strong passion for learning and making valuable contributions to fast-paced startup environments. Utilizing sales expertise and adaptability to foster organizational growth and achieve success.
Overview
1
1
year of professional experience
Work History
Business & Operations Associate
UpChoose
04.2024 - Current
- Gaining hands-on experience in sustainability, ESG principles, subscription services, and start-up operations while thriving in a dynamic industry
- Establishing a customer base for both B2C and B2B segments by creating and implementing sales and BDR strategies tailored to an early-stage startup
- Crafting messaging for outreach campaigns, executing cold outreach, and maintaining diligent tracking and follow-ups to build initial client relationships
- Managing inventory processes to ensure smooth operations and scalability in a lean start-up environment
- Driving marketing efforts, including social media strategy, to boost brand awareness and engage a growing audience
- Contributing to product development by gathering and analyzing customer feedback and market insights to align with sustainability goals
- Overseeing daily operations, including quality control and inspection, to ensure high-quality curated sets and improve SEO for visibility
- Leveraging internal metrics and SEO data to inform strategic decisions that support the foundational growth of the business
Sales Associate Team Leader
H&R Block
12.2023 - 04.2024
- Proactively identified and qualified leads through strategic analysis and outreach, contributing to a robust sales pipeline
- Executed high-volume outbound calls and email campaigns to engage potential clients, consistently exceeding lead engagement goals
- Conducted initial prospect assessments to determine needs and align solutions, supporting seamless transitions for sales teams
- Analyzed market trends and sales data to uncover opportunities for targeted prospecting and revenue growth
- Maintained meticulous records ensuring accurate tracking of leads, follow-ups, and conversion metrics
- Worked closely with cross-functional teams to streamline pre-sales workflows and improve lead conversion rates
Education
Bachelor of Arts - BA - Communication and Media Studies
San Francisco State University
San Francisco, CA01.2023
Associate of Arts And Sciences - Social Behavior Sciences
City College of San Francisco
San Francisco01.2020
Skills
- Targeted Outreach Efforts
- Communication
- Skilled in Customer Relationship Management
- Sales
- Task Management Solutions
- Pipeline Management
- Lead Opportunity Tracking
- Market Research
- Prospective Client Assessment
- Building and Executing Outbound Campaigns
- Sales Analytics
- Performance Metric Improvement
- Time Management
- Prioritization Skills
Timeline
Business & Operations Associate
UpChoose
04.2024 - Current
Sales Associate Team Leader
H&R Block
12.2023 - 04.2024
Bachelor of Arts - BA - Communication and Media Studies
San Francisco State University
Associate of Arts And Sciences - Social Behavior Sciences
City College of San Francisco
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