Sera Cynthia Sweeney Peter
Mississauga,Ontario
Summary
Compassionate caregiver with 2 years of experience working with diverse patient populations and delivering
comprehensive patient care. A strong background in fostering good relationships and collaborating with healthcare/medical
professionals to improve patient care. Providing in-home patient care and care homes .
Always made consistent efforts with my work and experience to maintain positive client reviews .
My strengths are being resilient and patient at any given situation , .provide both physical and emotional support to clients.
I was nominated for the Best Care Giver of the year and was always recognized as the best care giver of the month on
several occasions.
Overview
13
13
years of professional experience
Work History
Accounting Clerk
Images Ltd
Birkirkara, ON
10.2021 - 11.2023
- Matched orders with invoices and recorded required information.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Resolved billing discrepancies with vendors or customers promptly.
- Developed internal control procedures to ensure accurate recordkeeping.
- Ensured accuracy in all accounting entries and records.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Classified and summarized financial data to compile and enter in financial records
- Processed accounts payable and receivable transactions.
Contact Center Generalist
HSBC Global Services (UK) Ltd
Swatar, Malta
09.2020 - 10.2021
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Responded to customer inquiries with accurate information in a timely manner.
- Followed up with customers after initial contact was made to ensure satisfaction.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Consulted with customers to resolve service and billing issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
Caregiver
Apex Group Ltd
Birkirkara, Malta
02.2019 - 09.2020
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Followed safe lifting and transferring techniques to transport residents.
- Administered prescribed medications on a timely basis following care plan instructions.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
CREDIT ANALYST
ANZ Support Services India
Bangalore, India
04.2013 - 08.2015
- Determined appropriate loan terms based on borrower's creditworthiness.
- Conducted credit reviews on corporations to assess financial conditions.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Adhered to applicable laws, regulations and policies governing consumer lending practices.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Identified areas where additional information was needed to complete a thorough analysis.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Assessed customer credit files regularly to review receivables.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
ADVANCED ASSOCIATE
Xchanging
Bangalore, India
04.2012 - 12.2012
- Handled billing related activities focused on medical specialties.
- Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
- Analyzed contracts and claim systems to apply appropriate benefit amounts.
- Researched medical claims for validity to resolve discrepancies.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Examined claims, records and procedures to grant approval of coverage.
VERIFICATION EXECUTIVE
First Advantage
Bangalore, India
10.2010 - 02.2012
- Maintained confidentiality of all personal information obtained during the screening process.
- Reviewed appropriate records to obtain facts about individuals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Analyzed employment-related data and prepared reports.
- Implemented new strategies and technologies designed to improve efficiency in the screening process.
- Processed requests for additional documentation as needed for specific cases.
- Created detailed reports summarizing the findings from each completed background check.
Education
Bachelor of Commerce - Human Resource Management
Mount Carmel College
Bangalore,India09-2009
Some College (No Degree) - Diploma In Health Care
Care Malta
Mosta,MaltaSome College (No Degree) - Food Handling Certificate
St Bernard First Aid And Training
MaltaSkills
- Report Preparation
- Month-End Documentation
- Data Organization
- Administrative Support
- Invoice Processing
- General Ledger Accounting
- Bank Statement Reconciliation
- Expense Tracking
- Meal Preparation
- Patient Companionship
- Incident Reporting
- Progress Documentation
- Care Plan Adherence
- Mobility Assistance
- First Aid and Safety
- Care Plan Assessment
- COVID-19 Safety Policies
- Special Needs Care
- Records Maintenance
- Medication and Appointment Reminders
Accomplishments
- Nominee of the year
- Golden heard award
Languages
English
Professional
Hindi
Limited
Tamil
Professional
Timeline
Accounting Clerk
Images Ltd
10.2021 - 11.2023
Contact Center Generalist
HSBC Global Services (UK) Ltd
09.2020 - 10.2021
Caregiver
Apex Group Ltd
02.2019 - 09.2020
CREDIT ANALYST
ANZ Support Services India
04.2013 - 08.2015
ADVANCED ASSOCIATE
Xchanging
04.2012 - 12.2012
VERIFICATION EXECUTIVE
First Advantage
10.2010 - 02.2012
Bachelor of Commerce - Human Resource Management
Mount Carmel College
Some College (No Degree) - Diploma In Health Care
Care Malta
Some College (No Degree) - Food Handling Certificate
St Bernard First Aid And Training
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