Sera Savage
Hanmer
Summary
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments.
.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server
Monte Vista Golf Course
06.2023 - 11.2023
- Operate bar cart on golf course, delivering beverages efficiently to improve guest experience.
- Crafted and served a variety of cocktails, ensuring high customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Server/Bartender
St. Louis Bar and Grill
07.2022 - 11.2022
- Deliver exceptional customer service, manage bar operations, and process transactions efficiently while maintaining a vibrant atmosphere for guests.
- Optimize order accuracy and speed, resulting in improved customer satisfaction and increased table turnover rates during peak hours.
Banquet Server
Radisson Hotel Sudbury
09.2019 - 05.2021
- Facilitated seamless event service, enhancing guest satisfaction through attentive food and beverage delivery.
- Efficiently organized and dismantled event spaces, ensuring timely readiness for diverse functions.
- Maintained high cleanliness standards, contributing to a welcoming and professional environment.
Food and Beverage Server
Rudy's Restaurant
12.2022 - 05.2023
- Prepared light dishes, contributing to kitchen efficiency and timely service.
- Managed orders and payments for dine-in and takeout, enhancing customer experience.
- Managed food and beverage orders with attention to detail and accuracy.
Budtender / Keyholder
Happy Life
06.2025 - Current
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Educated customers on product selection and usage to enhance knowledge and satisfaction.
Food and Beverage Server
Stacked Pancake & Breakfast House
12.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
Bartender/Server
Main Street Sports Bar
09.2024 - 12.2024
- Serve and mix drinks efficiently, enhancing guest satisfaction and repeat visits.
- Manage high-volume service with precision, ensuring swift and accurate order delivery.
- Collaborate with team to optimize service flow, boosting customer experience.
- BUSINESS CLOSED PERMANENTLY
Education
High School Diploma -
Adult Day School - Sudbury Secondary
Sudbury, ON06-2025
Skills
- Strong multitasking
- Customer service
- Complex Problem-solving
- Handling difficult customers
- Team player attitude
- Communication and leadership
Languages
English
Certification
- Health and Safety - Present
- Cannsell - 2024 to Present
- Smart Serve - 2022 to 2027
Timeline
Budtender / Keyholder
Happy Life
06.2025 - Current
Food and Beverage Server
Stacked Pancake & Breakfast House
12.2024 - Current
Bartender/Server
Main Street Sports Bar
09.2024 - 12.2024
Bartender/Server
Monte Vista Golf Course
06.2023 - 11.2023
Food and Beverage Server
Rudy's Restaurant
12.2022 - 05.2023
Server/Bartender
St. Louis Bar and Grill
07.2022 - 11.2022
Banquet Server
Radisson Hotel Sudbury
09.2019 - 05.2021
High School Diploma -
Adult Day School - Sudbury Secondary
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